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| − | Actions affecting support tickets will trigger email notifications.
| + | #REDIRECT [[Support_Tickets#Notifications]] |
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| − | The following matrix defines who will be notified for each action.
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| − | <table class="table table-bordered">
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| − | <tr><th>Action</th><th>Ticket Watchers</th><th>Department Members</th><th>Assigned User</th></tr>
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| − | <tr><td>Ticket Opened</td><td>X</td><td>X</td><td></td></tr>
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| − | <tr><td>Client Reply</td><td>X</td><td>X</td><td></td></tr>
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| − | <tr><td>Admin Reply</td><td>X</td><td></td><td></td></tr>
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| − | <tr><td>Admin Note</td><td>X</td><td></td><td></td></tr>
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| − | <tr><td>Change of Ticket Options</td><td>X</td><td></td><td></td></tr>
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| − | <tr><td>Change of Ticket Department</td><td>X</td><td>X</td><td></td></tr>
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| − | <tr><td>Ticket Assigned</td><td>X</td><td></td><td>X</td></tr>
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| − | <tr><td>Ticket Unassigned</td><td>X</td><td></td><td>X</td></tr>
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| − | </table>
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| − | ===Definitions===
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| − | * '''Ticket Watchers''' - Any admin user who has elected to watch a ticket via the admin interface
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| − | * '''Department Members''' - Any admin user who has elected to receive ticket notifications for a given Support Ticket department
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| − | * '''Assigned User''' - Any admin user a ticket is assigned or unassigned from
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