Difference between revisions of "Fraud Protection"

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WHMCS can automatically run checks on orders to help ensure only valid clients get through and any potentially fraudsters are blocked. By integrating with a range of providers there is a choice of services available; from checking the details of the person placing the order against their billing details down to automatically calling and verifying their identity. The following fraud protection services are supported:
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WHMCS can automatically run checks on orders to help ensure only valid clients get through and to block any potential fraud. Multiple providers mean you can choose between services, from checking the details of the person placing the order against their billing details down to identity verification.  
  
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*[[MaxMind]] - Risk Scoring & Phone Verification Services
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You can access this feature at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > Fraud Protection'''.
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*[[VariLogiX FraudCall]] - Phone Verification Service
 
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*[[Telesign]] - Risk Scoring & Phone Verification Services
 
  
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Being a WHMCS user grants you access to special rates and savings for MaxMind's services.
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You can choose '''one''' of the following fraud protection services:
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See below for details...
 
  
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*[[FraudLabs Pro]] — Order Verification Services (recommended).
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*[[MaxMind]] — Risk Scoring Services.
  
 
==Setting Up Fraud Modules==
 
==Setting Up Fraud Modules==
  
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To enable and use a fraud protection module in WHMCS, begin by going to '''Setup > Fraud Protection'''
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<div class="docs-alert-warning">
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Validation.com has announced that they are discontinuing service on April 9, 2023. After this date, the WHMCS features that relate to Validation.com will cease to function. For more information, see [[User Identity Verification]].
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</div>
  
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*Choose the module you want to use from the dropdown
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To enable fraud protection and user identity verification in WHMCS:
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*Tick the '''Enable''' checkbox and then complete the fields - the fields vary depending upon specific supported options for each solution
 
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*Finally '''Save Changes''' to complete
 
  
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'''Note:''' You can only use one fraud protection module at a time so only tick the enable box for 1
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# Click '''Activate''' for the desired service.
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# For '''Validation.com''', click '''Configure'''.
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# Complete the displayed form. The form varies depending upon specific supported options for each solution.
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# Click '''Save Changes'''.
  
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==MaxMind==
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Prior to WHMCS 8.2:
  
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MaxMind is by far the most popular fraud detection service used by customers of WHMCS. MaxMind offers a risk scoring service that will run automatically each time an order is placed, calculating a score instantly for the riskiness of a particular order based on both the data captured from a customer during signup and the IP Address they are connecting from.  WHMCS then allows you to use this score to automatically block orders that you deem to be too risky to allow through for payment, but you still have the option to manually override upon manual review if required.
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# Select a module.
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# Select '''Enable'''.
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# Complete the form.
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# Click '''Save Changes'''.
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==Configuring Fraud Modules==
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To update your configuration for any of these services, click '''Configure'''.

Latest revision as of 16:48, 4 April 2023

WHMCS can automatically run checks on orders to help ensure only valid clients get through and to block any potential fraud. Multiple providers mean you can choose between services, from checking the details of the person placing the order against their billing details down to identity verification.

You can access this feature at Configuration () > System Settings > Fraud Protection.

You can choose one of the following fraud protection services:

Setting Up Fraud Modules

Validation.com has announced that they are discontinuing service on April 9, 2023. After this date, the WHMCS features that relate to Validation.com will cease to function. For more information, see User Identity Verification.

To enable fraud protection and user identity verification in WHMCS:

  1. Click Activate for the desired service.
  2. For Validation.com, click Configure.
  3. Complete the displayed form. The form varies depending upon specific supported options for each solution.
  4. Click Save Changes.

Prior to WHMCS 8.2:

  1. Select a module.
  2. Select Enable.
  3. Complete the form.
  4. Click Save Changes.

Configuring Fraud Modules

To update your configuration for any of these services, click Configure.

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