Latest revision as of 21:50, 12 February 2024

About this Addon Module

ImportAssist is a tool that migrates data from external systems into a WHMCS installation. In addition to importing data from another WHMCS instance, ImportAssist can also import from a range of other web-based billing applications.

* See below for additional import compatibility.

Activating ImportAssist

Before you can activate ImportAssist, you must download it from the WHMCS Marketplace.

To do this:

1. Download ImportAssist from the ImportAssist Marketplace listing.
2. Unzip the ZIP file.
3. Upload the import_assist directory to /modules/addons in your WHMCS installation.
4. Log in to the WHMCS Admin Area.
5. Go to Configuration () > System Settings > Addon Modules or, prior to WHMCS 8.0, Setup > Addon Modules.
6. Perform the displayed steps to complete activation.
7. Select the admin role groups who will have access to this addon.
8. Click Save Changes.

Using this Addon

You can access activated installations of ImportAssist by navigating to Addons > ImportAssist for WHMCS.

The system will then guide you through performing a data migration.

Supported Scripts and Versions

WHMCS ImportAssist supports importing data from the following applications and versions:

• WHMCS Versions 6.2.x, 6.3.x, 7.0.x, 7.1.x, 7.2.x, 7.3.x, 7.4.x, 7.5.x, 7.6.x, 7.7.x, 7.8.x, 7.9.x, 7.10.x, 8.0x, v8.1.x, 8.2.x, 8.3.x, 8.4.x, 8.5.x, 8.6.x, 8.7.x
• Blesta Versions 2.x, 3.x, 4.1, 5.x
• ClientExec Versions 5.3, 5.4, 5.5, 5.6, 5.7, 5.8, 5.9, 6.x
• HostBill Versions 2016 and later

While performing imports from other software versions may be possible, use of these versions is unsupported.

You can import:

WHMCS 6.2 through 7.7

WHMCS 7.8 through 7.10

WHMCS 8.0 and later

Blesta 2.x

Blesta 3.x, 4.1, 5.x

ClientExec

HostBill

Troubleshooting

In the unlikely event of an import failure, download a copy of the Import Log. The Import Log is available to download during and after the import process.

For help with any problems, send us the Import Log at Configuration () > System Logs or, in WHMCS 8.0 and earlier, Utilities > Logs in a Technical Support ticket describing the issue.

Unable to connect to the database

This error indicates that ImportAssist cannot establish a connection to the source database from which the data is being imported. Check the following points to resolve this error:

• Valid database connection details exist in ImportAssist. If they are not up-to-date, correct them.
• The database host is valid relative to the WHMCS installation that is using ImportAssist. If the source database is located on the same server, try using localhost or 127.0. 0.1.
• If the source data is remote, ensure that remote MySQL® access is permitted on the source server.
• The MySQL service on the source server is online and remotely accessible.
• The specified MySQL user has been assigned to the desired database and given full access to it.

Import does not complete (remains processing indefinitely)

This usually indicates that the connection to the database is terminated. Work with your server administrator or hosting provider to check and increase the MySQL wait_timeout setting, then attempt the importation again.

Non-Latin Characters not imported correctly

ImportAssist explicitly sets the database charset to utf8 and the table collations to utf8_unicode_ci during the import process. This means that both the source and destination databases must use UTF-8.

Work with your database administrator to convert the existing data to the collations used by WHMCS.

Can I import data from a newer version into an older version?

It is not possible to import data from a newer version of WHMCS into an older version. You can import data from an installation on the same version or from an older version of WHMCS into a newer version.

Change Log

See the ImportAssist Marketplace listing.