Difference between revisions of "ResellerClub"

From WHMCS Documentation

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(→‎Automatic Domain Synchronization)
 
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 +
== About this Module ==
 +
 +
The ResellerClub module allows you to register and manage domains with ResellerClub.
 +
 +
For more information, see [[ResellerClub Reseller Accounts FAQ]].
 
{{registrar
 
{{registrar
 
| register = yes
 
| register = yes
Line 12: Line 17:
 
| domainrelease = yes
 
| domainrelease = yes
 
| domainsync = yes
 
| domainsync = yes
 +
| premium = yes
 +
| transferout = yes
 +
| tldpricingsync = yes
 
}}
 
}}
  
−
==Configuration==
+
== Activation ==
  
 
<div class="docs-alert-success">
 
<div class="docs-alert-success">
−
<span class="title">Don't have a ResellerClub account?</span><br />
+
You must sign up for a [https://freeaccount.partnersite.myorderbox.com/reseller.php?action=show_signupform ResellerClub account].
−
If you don't have an account with ResellerClub, you can create one free here: http://www.whmcs.com/partners/resellerclub/
 
 
</div>
 
</div>
  
−
[[File:Rcprofile.png|thumb|User Profile Menu]]
+
To activate and begin using the ResellerClub registrar module:
−
#Login to the ResellerClub control panel (the url will be in the email you received when you signed up with them) and then go to '''User Profile > Manage Profile''' - the value you need to note is the Reseller ID.
 
−
#Still in the ResellerClub control panel, go to '''Settings -> API''' and enter the IP address of the server where WHMCS is installed to authorize it for API access
 
−
# On the same page, note down the API Key.
 
−
#Now, login to your WHMCS Administration Area
 
−
#Go to '''Setup > Products/Services > Domain Registrars'''
 
−
#Choose "Resellerclub" in the registrar dropdown menu and enter both the '''Reseller ID''' and '''API Key''' noted above.
 
−
#Then click Save Changes
 
  
−
And that's it, WHMCS will now be able to communicate with your ResellerClub account to automate domain registration & management for your customers.
+
# Log in to the WHMCS Admin Area.
 +
# Go to '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > [[Domain Registrars]]''' or, prior to WHMCS 8.0, '''Setup > Products/Services > Domain Registrars'''.
 +
# Find '''ResellerClub''' in the list.
 +
# Click '''Activate'''.
 +
# Enter your Resellerclub API credentials and configure the module's settings. [[File:Rcprofile.png|thumb|User Profile Menu]]
 +
#* You can find your ResellerClub API credentials in the ResellerClub control panel:
 +
#** Your reseller ID appears at '''User Profile > Manage Profile'''.
 +
#** Your API key appears at '''Settings > API'''.
 +
#* Enable '''Designated Agent''' to act as the designated agent for all contact changes. For more information, [https://freeaccount.myorderbox.com/kb/node/5 see the ResellerClub documentation].
 +
# Click '''Save Changes'''.
 +
# Grant API access to your ResellerClub account to your server's IP address. You can do this by going to '''Settings > API''' in the LogicBoxes/ResellerClub control panel and entering your IP address.
 +
#* You can find the IP address to use in WHMCS at '''Help > [[License Information]]'''.
 +
#* If you do not do this, you will see a <tt>You must authorize your IP address to use this API.</tt> error in WHMCS 8.4 and later or an <tt>Access Denied</tt> error in WHMCS 8.3 and earlier.
  
−
==Demo Mode==
+
=== Test Mode ===
  
−
To use the ResellerClub demo mode, it's not as simple as ticking the demo mode option in the configuration area. You must setup an account separately on the dedicated demo system they offer @ http://cp.onlyfordemo.net/servlet/ResellerSignupServlet?&validatenow=false
+
<div class="docs-alert-warning">
 +
ResellerClub requires the use of a '''Demo Account Reseller ID''' and '''API Key''' with the '''Test URL''' instead of your '''Live Account''' credentials. Use of your '''Live Account''' credentials, even with the '''Test URL''', will cause you to [http://freeaccount.myorderbox.com/kb/answer/753#heading_6 perform actions in the live environment].
 +
</div>
  
−
Next enter your demo account details under Setup > Domain Registrars > ResellerClub. With the Test Mode checkbox ticked you can now place domain registration orders in WHMCS, the domains will appear on your demo ResellerClub account but no domain will actually be registered and you will not be charged.
+
You can use test mode to simulate domain registration and management function without registering a domain or incurring charges. This can be useful to test WHMCS configurations.
 +
 
 +
==== Nameservers ====
 +
 
 +
Live nameservers will return a <tt>Nameserver is not a valid Nameserver</tt> error unless you create and register them in the demo environment before attempting domain registrations on the demo platform. The demo control panel will try to check the validity of the nameservers in the demo platform and not on the registry.
 +
 
 +
You can use <tt><nowiki>ns1.onlyfordemo.net</nowiki></tt> and <tt><nowiki>ns2.onlyfordemo.net</nowiki></tt> as your nameservers without registering them on the demo environment.
 +
 
 +
=== IDN Configuration ===
  
 
<div class="docs-alert-info">
 
<div class="docs-alert-info">
−
<span class="title">'''Note:'''</span><br />
+
The following information is for WHMCS 7.10 and earlier.
−
Live nameservers created at the Registry will return a '''Nameserver is not a valid Nameserver''' error unless they are created/registered in the demo environment.<br/><br/>
 
−
The demo control panel will try to check the validity of the nameservers in the demo platform and not on the Registry, so you must register the nameservers first before attempting any domain registrations on the demo platform.</div>
 
−
 
 
−
<div class="docs-alert-warning">
 
−
<span class="title">'''Note:'''</span><br />
 
−
ResellerClub recommend using the Demo Account Reseller ID and Password with the Test URL instead of your Live Account credentials. Usage of your Live Account credentials, even with the Test URL, will result in actions being performed in the live environment. [http://freeaccount.myorderbox.com/kb/answer/753#heading_6]
 
 
</div>
 
</div>
  
−
==Expiry Date Synchronisation==
+
To register internationalized domain names (IDNs) through ResellerClub, you must add an additional domain field to WHMCS via the <tt>resources/domains/additionalfields.php</tt> file.
  
−
WHMCS can sync the expiry dates of domains you have registered with ResellerClub. This is particularly useful for domain transfers where the expiry date cannot be calculated automatically. This can be enabled under [[Domains_Tab#Domain_Sync_Enabled|Setup > General Settings > Domains Tab]].
+
The language options differ for each TLD. You can find the appropriate values in the <tt>idnLanguageCode</tt> section in the [http://manage.uk.resellerclub.com/kb/answer/752#heading_1 ResellerClub API Documentation].
  
−
==IDN Configuration==
+
For example, to register a <tt>.eu</tt> domain, add the following line to the <tt>/resources/domains/additionalfields.php</tt> file:
−
In order to register internationalised domain names (IDN) through ResellerClub an additional domain field is required to specify the language of the domain being registered. This field is added to WHMCS via the /includes/additionaldomainfields.php file.
 
  
−
The language options differ for each TLD and the appropriate values for each case are listed in the ''idnLanguageCode'' section in the [http://manage.uk.resellerclub.com/kb/answer/752#heading_1 ResellerClub API Documentation].
+
<source lang="php">
 +
<?php
 +
$additionaldomainfields[".eu"][] = array(
 +
    "Name" => "IDN Language",
 +
    "DisplayName" => "IDN Language",
 +
    "LangVar" => "idnlang",
 +
    "Type" => "dropdown",
 +
    "Options" => "latin",
 +
    "Default" => "latin",
 +
    "Required" => "true",
 +
);
 +
</source>
  
−
For example to register a .eu domain the following line should be added to the ''/includes/additionaldomainfields.php'' file:
+
For <tt>.org</tt> domains, add the following line to the <tt>/resources/domains/additionalfields.php</tt> file:
  
 
<source lang="php">
 
<source lang="php">
−
$additionaldomainfields[".eu"][] = array("Name" => "IDN Language", "DisplayName" => "IDN Language", "LangVar" => "idnlang", "Type" => "dropdown", "Options" => "latin", "Default" => "latin", "Required" => true,);
+
$additionaldomainfields[".org"][] = array(
 +
    "Name" => "IDN Language",
 +
    "DisplayName" => "IDN Language",
 +
    "LangVar" => "idnlang",
 +
    "Type" => "dropdown",
 +
    "Options" => "da,de,hu,is,ko,lv,lt,pl,es,sv",
 +
    "Default" => "da",
 +
    "Required" => "true",
 +
);
 
</source>
 
</source>
  
−
Similarly, for .org domains, the following line should be added to the ''/includes/additionaldomainfields.php'' file:
+
For more information, see [[Additional Domain Fields]].
 +
 
 +
=== Terms and Conditions ===
 +
 
 +
ResellerClub requires that clients agree to their terms and conditions when registering a domain. To do this, it adds an additional checkbox to the registration process.
 +
 +
To translate the checkbox name, use <tt>tnc</tt> as the <tt>LangVar</tt> key in the appropriate language file in the <tt>lang/overrides/</tt> directory:
  
 
<source lang="php">
 
<source lang="php">
−
$additionaldomainfields[".org"][] = array("Name" => "IDN Language", "DisplayName" => "IDN Language", "LangVar" => "idnlang", "Type" => "dropdown", "Options" => "da,de,hu,is,ko,lv,lt,pl,es,sv", "Default" => "da", "Required" => true,);
+
$_LANG['tnc'] = 'I agree to the ResellerClub terms and conditions.';
 
</source>
 
</source>
 +
 +
For more information, see [[Additional_Domain_Fields#Translate_a_field_name|Additional Domain Fields]].
 +
 +
=== Domain Contacts ===
 +
 +
Prior to WHMCS 6, domain registration through LogicBoxes modules (ResellerClub, NetEarthOne, and Stargate) always used the client's profile data regardless of whether '''User Client Details''' was disabled.
 +
 +
If a client has multiple registered domains, they will use the same contact details for all four Whois contacts. Changing the Whois details on one domain will also change the details for the others.
 +
 +
In WHMCS 6 and later, domain registration creates a unique contact for each domain. This contact becomes the Registrant, Billing, Tech, and Admin contact for the domain's Whois records. Modifying the Whois details for the domain will change only that domain.
 +
 +
== Automatic Registration ==
 +
 +
WHMCS allows you to set up automatic domain registration on a per-extension basis, enabling you to use different registrars for different TLDs.
 +
 +
To enable automatic registration, see [[Domain Pricing]].
 +
 +
== Automatic Domain Synchronization ==
 +
 +
This module supports automatic domain synchronization for syncing expiry dates and status changes for incoming transfers.
 +
 +
To use this, enable '''Domain Sync Enabled''' and [[Domain_Synchronisation#Configuration|configure the domain sync task]] at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > [[Automation Settings]]''' or, prior to WHMCS 8.0, '''Setup > Automation Settings'''.
 +
 +
==Troubleshooting==
 +
 +
==== Connection Problems ====
 +
 +
The following errors occur when the ResellerClub server is unreachable. They may be experiencing problems or a local firewall may block the connection:
 +
 +
* [http://www.myorderbox.com/anacreon/servlet/APIv3 HTTP Error: Couldn't open socket connection to server].
 +
* Domain Registration Error  - Unable to connect to Registry.
  
−
For further information please refer to the [[Domains_Configuration#TLD_Specific_Additional_Domain_Fields|Additional Domain Fields]] documentation.
+
==== Access Problems ====
  
−
==Notes==
+
The following errors indicate problems accessing ResellerClub:
−
===Domain Contacts===
 
−
In version 5.x and below, the client's profile data will always be used when registering domains through LogicBoxes modules (ResellerClub, NetEarthOne, Stargate), even if the "User Client Details option is disabled in the General Settings.
 
  
−
If a client has multiple domains registered they will all use the same contact details, for all four whois contacts, changing the whois details on one domain will also change the details for the others.
+
* Access Denied: You are not authorized to perform this action.
 +
* CURL Error: 7 - couldn't connect to host.
  
−
In version 6.x and above, a unique contact will be created for each domain. This contact will be applied to the Registrant, Billing, Tech and Admin contact for the domain's whois records. Modifying the whois details for the domain will change only this one domain.
+
Usually, this indicates that you haven't allowed your server's IP address to access your ResellerClub account via the API. Do this in the '''Settings > API''' section of the LogicBoxes control panel.  
  
−
==Common Problems==
+
The IP address you need to authorize is typically the main shared IP address of the server, which is usually the IP address your WHMCS license is assigned to. If you experience problems, contact ResellerClub.
  
−
===Connection Problems===
+
==== Invalid Password/Username, or your User account maybe Inactive or Suspended ====
  
−
*HTTP Error: Couldn't open socket connection to server: http://www.myorderbox.com/anacreon/servlet/APIv3
+
This error response indicates that the login details in '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > [[Domain Registrars]]''' or, prior to WHMCS 8.0, '''Setup > Domain Registrars''', for the Resellerclub module are incorrect or your account is suspended.
−
*Domain Registration Error  - Unable to connect to Registry
 
  
−
These errors occur when the ResellerClub server is unreachable.  They may be experiencing problems or it could be a local firewall blocking the connection.
+
==== Website Doesn't Exist For xxx ====
  
−
===Access Denied: You are not authorized to perform this action===
+
This error indicates that the domain does not exist in your ResellerClub account while a domain transfer is in progress. It automatically disappears when the transfer is complete.
−
This error message indicates that you haven't yet allowed your servers IP to access your ResellerClub account via the API. You have to do this in the '''Settings > API''' section of the LogicBoxes control panel before you can use the integration.  
 
  
−
The IP you need to authorize is typically the main shared IP of the server, usually most easily found from the IP your WHMCS license is assigned to, but if you're unsure or neither of those IPs work, then ResellerClub can assist and advise you of the IP they see your connection tests as coming from via a support ticket.
+
==== Telephone No. is invalid. Please note that only digits are allowed ====
  
−
===CURL Error: 7 - couldn't connect to host===
+
This error displays when you include a country code in a phone number. Only enter the phone number as it would be called from that country.
  
−
[[#Access_Denied:_You_are_not_authorized_to_perform_this_action|See above]]
+
==== Language code not valid for this TLD ====
  
−
===Invalid Password/Username, or your User account maybe Inactive or Suspended ===
+
This error occurs when attempting to register an IDN without specifying a valid language for the domain. For more information, see [[#IDN_Configuration|IDN Configuration]].
−
This error response indicates that the login details you have entered in '''Setup > Domain Registrars''' for the Resellerclub module are incorrect or your account is suspended.  A suspended account is less likely so make sure to check your configuration details first....
 
  
−
===Website Doesn't Exist For xxx===
+
If you have already configured a IDN Language additional domain field, this error indicates that the selected language is not valid for the TLD. For more information, see the  <tt>idnLanguageCode</tt> section in the [http://manage.uk.resellerclub.com/kb/answer/752#heading_1 ResellerClub API Documentation].
−
This error occurs when the domain does not exist in your ResellerClub account. This message will be displayed when a domain transfer is in progress but will automatically disappear when the transfer is complete.
 
  
−
===Telephone No. is invalid. Please note that only digits are allowed===
+
==== An unknown fault occurred - please contact support ====
−
You should only enter the phone number as it would be called from that country. No country codes should be entered.
 
  
−
=== Language code not valid for this TLD===
+
This error occurs when the client's profile data contains characters other than a-z and 0-9. The ResellerClub API won't accept any accents or other non-Latin characters.  
−
This error occurs when attempting to register an IDN without specifying a valid language for the domain. This is configured by way of an additional domain field. For instructions please refer to [[#IDN Configuration]].
 
  
−
If you do have a IDN Language additional domain field configured already, this error suggests that the language value that is selected is not valid for this particular TLD. Please refer to the  ''idnLanguageCode'' section in the [http://manage.uk.resellerclub.com/kb/answer/752#heading_1 ResellerClub API Documentation] which lists the available values for each TLD.
+
You can customize WHMCS to automatically convert non-Latin characters. For more information, see [[Custom Transliteration]].
  
−
===An unknown fault occurred - please contact support===
+
==== An unexpected error has occurred ====
−
This error occurs when the client's profile data contains characters other than a-z and 0-9. Any accents or other non-latin characters need to be replaced as the ResellerClub API won't accept them. WHMCS can be customised to automatically convert non-latin characters into their Latin equivalent, please refer to [[Custom Transliteration]].
 
  
−
===An unexpected error has occurred===
+
This error usually indicates that the login details are missing or incorrect. Make sure that you have correctly entered your reseller ID and API key at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > [[Domain Registrars]]''' or, prior to WHMCS 8.0, '''Setup > Products/Services > Domain Registrars'''.
−
This usually indicates that the login details are missing or incorrect, please ensure you have correctly entered your Reseller ID and API Key under Setup > Products/Services > Domain Registrars as [[#Configuring_ResellerClub|described above]].
 
  
−
===Required parameter missing: name===
+
==== Required parameter missing: name ====
−
This error indicates that the client's details are not being sent to ResellerClub. Ensure the client's details are filled in the following locations:
 
−
* Under their Profile Tab
 
−
* Under the Contacts Tab (if a contact is specified on the order details page)
 
−
* Your company details are specified under Setup > General Settings > Domains tab > Default Billing/Admin/Tech Contact Details '''OR'''
 
−
* The Setup > General Settings > Domains tab > Use Clients Details option is ticked.
 
  
−
===Feature Deprecated. Please refer to KB link===
+
This error indicates that ResellerClub is not receiving the client's details. Make sure to enter the appropriate information in the following locations:
−
This error is caused [http://blog.whmcs.com/?t=121202 by a change in the ResellerClub API] which changes the way domain contact details are updated effective from 1st December 2016.
 
−
An update has been made in the latest release of WHMCS '''version 7''' to prevent this situation, upgrading will prevent this message.
 
  
−
A patch file has also been made available for WHMCS '''version 6'''. It can be downloaded using this link: [http://www.whmcs.com/download/918/LogicBoxesIRTPUpdateForV6x.zip LogicBoxes IRTP API patch].
+
* Enter the client's details in the '''Profile''' and '''Contacts''' tabs.
 +
* Enter your company details in the '''[[Domains Tab|Domains]]''' tab at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > General Settings''' or, prior to WHMCS 8.0, '''Setup > General Settings'''.
  
−
===There is already a pending action on this domain===
+
Also make certain to check '''Use Clients Details''' in the '''[[Domains Tab|Domains]]''' tab at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > General Settings''' or, prior to WHMCS 8.0, '''Setup > General Settings'''.
−
This message indicates that a WHOIS contact details update is pending on this domain.  Once the new contact details are confirmed by the new and old contact, this message will disappear within 1 day. This policy came into effect on 1st December 2016, you can read more http://blog.whmcs.com/?t=121202 about it in our blog].
 
  
−
===Further Help===
+
==== There is already a pending action on this domain ====
−
The answer to some common questions regarding the ResellerClub accounts provided by WHMCS are published at [[ResellerClub_Reseller_Accounts_FAQ]]
 
  
−
For detailed help with ResellerClub accounts and management, refer to their knowledgebase @ http://freeaccount.myorderbox.com/kb/
+
This message indicates that a Whois contact details update is pending on this domain.  Once the new contact details are confirmed by the new and old contact, this message will disappear within one day.  
  
 +
For more information, see [http://blog.whmcs.com/?t=121202 in our blog].
  
 
{{modules}}
 
{{modules}}

Latest revision as of 12:23, 7 June 2023

About this Module

The ResellerClub module allows you to register and manage domains with ResellerClub.

For more information, see ResellerClub Reseller Accounts FAQ.

Supported Features

Register Transfer Renew Registrar Lock
Yes Yes Yes Yes
Update Nameservers Update WHOIS Get EPP Code Register Nameservers
Yes Yes Yes Yes
DNS Record Management Email Forwarding Domain Release Domain Sync Script
Yes Yes Yes Yes
Premium Domains Transfer Out Automation TLD Pricing Sync
Yes Yes Yes

Activation

You must sign up for a ResellerClub account.

To activate and begin using the ResellerClub registrar module:

  1. Log in to the WHMCS Admin Area.
  2. Go to Configuration () > System Settings > Domain Registrars or, prior to WHMCS 8.0, Setup > Products/Services > Domain Registrars.
  3. Find ResellerClub in the list.
  4. Click Activate.
  5. Enter your Resellerclub API credentials and configure the module's settings.
    User Profile Menu
    • You can find your ResellerClub API credentials in the ResellerClub control panel:
      • Your reseller ID appears at User Profile > Manage Profile.
      • Your API key appears at Settings > API.
    • Enable Designated Agent to act as the designated agent for all contact changes. For more information, see the ResellerClub documentation.
  6. Click Save Changes.
  7. Grant API access to your ResellerClub account to your server's IP address. You can do this by going to Settings > API in the LogicBoxes/ResellerClub control panel and entering your IP address.
    • You can find the IP address to use in WHMCS at Help > License Information.
    • If you do not do this, you will see a You must authorize your IP address to use this API. error in WHMCS 8.4 and later or an Access Denied error in WHMCS 8.3 and earlier.

Test Mode

ResellerClub requires the use of a Demo Account Reseller ID and API Key with the Test URL instead of your Live Account credentials. Use of your Live Account credentials, even with the Test URL, will cause you to perform actions in the live environment.

You can use test mode to simulate domain registration and management function without registering a domain or incurring charges. This can be useful to test WHMCS configurations.

Nameservers

Live nameservers will return a Nameserver is not a valid Nameserver error unless you create and register them in the demo environment before attempting domain registrations on the demo platform. The demo control panel will try to check the validity of the nameservers in the demo platform and not on the registry.

You can use ns1.onlyfordemo.net and ns2.onlyfordemo.net as your nameservers without registering them on the demo environment.

IDN Configuration

The following information is for WHMCS 7.10 and earlier.

To register internationalized domain names (IDNs) through ResellerClub, you must add an additional domain field to WHMCS via the resources/domains/additionalfields.php file.

The language options differ for each TLD. You can find the appropriate values in the idnLanguageCode section in the ResellerClub API Documentation.

For example, to register a .eu domain, add the following line to the /resources/domains/additionalfields.php file: 

<?php
$additionaldomainfields[".eu"][] = array(
    "Name" => "IDN Language",
    "DisplayName" => "IDN Language",
    "LangVar" => "idnlang",
    "Type" => "dropdown",
    "Options" => "latin",
    "Default" => "latin",
    "Required" => "true",
);

For .org domains, add the following line to the /resources/domains/additionalfields.php file: 

$additionaldomainfields[".org"][] = array(
    "Name" => "IDN Language",
    "DisplayName" => "IDN Language",
    "LangVar" => "idnlang",
    "Type" => "dropdown",
    "Options" => "da,de,hu,is,ko,lv,lt,pl,es,sv",
    "Default" => "da",
    "Required" => "true",
);

For more information, see Additional Domain Fields.

Terms and Conditions

ResellerClub requires that clients agree to their terms and conditions when registering a domain. To do this, it adds an additional checkbox to the registration process.

To translate the checkbox name, use tnc as the LangVar key in the appropriate language file in the lang/overrides/ directory: 

$_LANG['tnc'] = 'I agree to the ResellerClub terms and conditions.';

For more information, see Additional Domain Fields.

Domain Contacts

Prior to WHMCS 6, domain registration through LogicBoxes modules (ResellerClub, NetEarthOne, and Stargate) always used the client's profile data regardless of whether User Client Details was disabled.

If a client has multiple registered domains, they will use the same contact details for all four Whois contacts. Changing the Whois details on one domain will also change the details for the others.

In WHMCS 6 and later, domain registration creates a unique contact for each domain. This contact becomes the Registrant, Billing, Tech, and Admin contact for the domain's Whois records. Modifying the Whois details for the domain will change only that domain.

Automatic Registration

WHMCS allows you to set up automatic domain registration on a per-extension basis, enabling you to use different registrars for different TLDs.

To enable automatic registration, see Domain Pricing.

Automatic Domain Synchronization

This module supports automatic domain synchronization for syncing expiry dates and status changes for incoming transfers.

To use this, enable Domain Sync Enabled and configure the domain sync task at Configuration () > System Settings > Automation Settings or, prior to WHMCS 8.0, Setup > Automation Settings.

Troubleshooting

Connection Problems

The following errors occur when the ResellerClub server is unreachable. They may be experiencing problems or a local firewall may block the connection:

Access Problems

The following errors indicate problems accessing ResellerClub:

  • Access Denied: You are not authorized to perform this action.
  • CURL Error: 7 - couldn't connect to host.

Usually, this indicates that you haven't allowed your server's IP address to access your ResellerClub account via the API. Do this in the Settings > API section of the LogicBoxes control panel.

The IP address you need to authorize is typically the main shared IP address of the server, which is usually the IP address your WHMCS license is assigned to. If you experience problems, contact ResellerClub.

Invalid Password/Username, or your User account maybe Inactive or Suspended

This error response indicates that the login details in Configuration () > System Settings > Domain Registrars or, prior to WHMCS 8.0, Setup > Domain Registrars, for the Resellerclub module are incorrect or your account is suspended.

Website Doesn't Exist For xxx

This error indicates that the domain does not exist in your ResellerClub account while a domain transfer is in progress. It automatically disappears when the transfer is complete.

Telephone No. is invalid. Please note that only digits are allowed

This error displays when you include a country code in a phone number. Only enter the phone number as it would be called from that country.

Language code not valid for this TLD

This error occurs when attempting to register an IDN without specifying a valid language for the domain. For more information, see IDN Configuration.

If you have already configured a IDN Language additional domain field, this error indicates that the selected language is not valid for the TLD. For more information, see the idnLanguageCode section in the ResellerClub API Documentation.

An unknown fault occurred - please contact support

This error occurs when the client's profile data contains characters other than a-z and 0-9. The ResellerClub API won't accept any accents or other non-Latin characters.

You can customize WHMCS to automatically convert non-Latin characters. For more information, see Custom Transliteration.

An unexpected error has occurred

This error usually indicates that the login details are missing or incorrect. Make sure that you have correctly entered your reseller ID and API key at Configuration () > System Settings > Domain Registrars or, prior to WHMCS 8.0, Setup > Products/Services > Domain Registrars.

Required parameter missing: name

This error indicates that ResellerClub is not receiving the client's details. Make sure to enter the appropriate information in the following locations:

  • Enter the client's details in the Profile and Contacts tabs.
  • Enter your company details in the Domains tab at Configuration () > System Settings > General Settings or, prior to WHMCS 8.0, Setup > General Settings.

Also make certain to check Use Clients Details in the Domains tab at Configuration () > System Settings > General Settings or, prior to WHMCS 8.0, Setup > General Settings.

There is already a pending action on this domain

This message indicates that a Whois contact details update is pending on this domain. Once the new contact details are confirmed by the new and old contact, this message will disappear within one day.

For more information, see in our blog.

Server Modules
cPanel/WHM - DirectAdmin - Plesk - Helm 3 - Helm 4 - Ensim - InterWorx - WebsitePanel - Cloudmin
Lxadmin - Virtualmin Pro - XPanel - HyperVM - SolusVM - Cloudmin - WHMSonic - VPS.Net
CentovaCast - SCPanel - MediaCP - GameCP - TCAdmin - Reseller Central - Auto Release - Heart Internet

Registrar Modules
Enom - ResellerClub - Nominet - OpenSRS - ResellOne - OnlineNIC - PlanetDomain - Affordable Domains
TPP Wholesale - TPPInternet - Stargate - Namecheap - NetEarthOne - Bizcn - InternetBS - GMO Internet
12Register - Registercom - DotDNS - WebNIC - Dot.TK - HexoNet - Realtime Register - Registereu
RRPProxy - ResellerCamp - TransIP - Heart Internet - IPMirror - NetRegistry - OVH - VentraIP Wholesale
Email - 101Domain

Fraud Modules
MaxMind - VariLogiX FraudCall - Telesign

Gateway Modules
2CheckOut - AsiaPay - Auth.net Echeck - Authorize.net - Authorize.net CIM - Bank Transfer - BidPay
BluePay - BluePay Echeck - BluePay Remote - Boleto - CashU - CC Avenue - ChronoPay - Direct Debit
EMatters - E-Path - eProcessingNetwork - eWAY Tokens - F2B - Finansbank - GarantiBank - Gate2Shop
Inpay - InternetSecure - IP.Pay - Kuveytturk - Modulo Moip - Mail In Payment - Merchant Partners
Merchant Warrior - IDEALMollie - Moneris - Moneris Vault - Skrill 1-Tap - NaviGate - NETbilling
Netregistry Pay - NoChex - Offline Credit Card - Optimal Payments - PagSeguro - Payflow Pro - Pay Junction
Paymate AU and NZ - Payment Express - PayPal - PayPal Card Payments - PayPal Express Checkout
PayPal Payments - PayPal Payments Pro - PayPoint.net (SecPay) - Payson - Planet Authorize - ProtX VSP Form
PSIGate - Quantum Gateway - Quantum Vault - SagePay - SagePay Tokens v2 - SecurePay
SecurePay AU - Secure Trading - TrustCommerce - USA ePay - WorldPay - WorldPay Invisible


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