Difference between revisions of "Security Questions"
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You can use security questions as an extra level of security when your clients contact you, in order to verify their identify. When resetting their password from the client area, the system will prompt the client to select their security question and enter the answer before creation of a new password. You will need to add security questions before your clients can use this feature. | You can use security questions as an extra level of security when your clients contact you, in order to verify their identify. When resetting their password from the client area, the system will prompt the client to select their security question and enter the answer before creation of a new password. You will need to add security questions before your clients can use this feature. | ||
| − | You can access this feature at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > Security Questions'''. | + | You can access this feature at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > Security Questions''' or, prior to WHMCS 8.0, '''Setup > Other > Security Questions'''. |
| + | |||
| + | <div class="docs-alert-info"> | ||
| + | For information on managing security questions as a client, see [[Client Area Security Questions]]. | ||
| + | </div> | ||
== Adding Questions == | == Adding Questions == | ||
| − | To add a new question, type in the available text box and | + | To add a new question, type in the available text box and click '''Save Changes'''. This will add the security question to the system. |
The system prompts clients to choose and answer a security question when registering, modifying their account password, or requesting a new password. | The system prompts clients to choose and answer a security question when registering, modifying their account password, or requesting a new password. | ||
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== Disabling Questions == | == Disabling Questions == | ||
| − | To disable security questions, delete all of | + | To disable security questions, delete all of the questions that appear in the list. |
| − | You cannot delete | + | You cannot delete security questions that are in use. |
==Removing A Users Security Question== | ==Removing A Users Security Question== | ||
| + | |||
| + | <div class="docs-alert-info"> | ||
| + | We added users in WHMCS 8.0. For more information, see [[Users and Accounts]]. | ||
| + | </div> | ||
| + | |||
You can remove an individual user's security question by disabling it. This will allow the user to set a new security question. | You can remove an individual user's security question by disabling it. This will allow the user to set a new security question. | ||
| − | # Log in to the Admin Area. | + | |
| − | # Visit '''Clients > Manage Users'''. | + | To remove (delete) an individual user's security question: |
| + | |||
| + | # Log in to the [[Admin Area]]. | ||
| + | # Visit '''Clients > [[Manage Users]]'''. | ||
# Locate the required user and click '''Manage User'''. | # Locate the required user and click '''Manage User'''. | ||
# Set '''Disable Security Question''' to ''Yes'' | # Set '''Disable Security Question''' to ''Yes'' | ||
# Click '''Save'''. | # Click '''Save'''. | ||
| − | |||
==Example Questions== | ==Example Questions== | ||
| − | Below are some suggestions for security questions | + | Below are some suggestions for security questions: |
*What was the house number and street name you lived in as a child? | *What was the house number and street name you lived in as a child? | ||
Latest revision as of 16:20, 15 June 2022
You can use security questions as an extra level of security when your clients contact you, in order to verify their identify. When resetting their password from the client area, the system will prompt the client to select their security question and enter the answer before creation of a new password. You will need to add security questions before your clients can use this feature.
You can access this feature at Configuration () > System Settings > Security Questions or, prior to WHMCS 8.0, Setup > Other > Security Questions.
For information on managing security questions as a client, see Client Area Security Questions.
Contents
Adding Questions
To add a new question, type in the available text box and click Save Changes. This will add the security question to the system.
The system prompts clients to choose and answer a security question when registering, modifying their account password, or requesting a new password.
Disabling Questions
To disable security questions, delete all of the questions that appear in the list.
You cannot delete security questions that are in use.
Removing A Users Security Question
We added users in WHMCS 8.0. For more information, see Users and Accounts.
You can remove an individual user's security question by disabling it. This will allow the user to set a new security question.
To remove (delete) an individual user's security question:
- Log in to the Admin Area.
- Visit Clients > Manage Users.
- Locate the required user and click Manage User.
- Set Disable Security Question to Yes
- Click Save.
Example Questions
Below are some suggestions for security questions:
- What was the house number and street name you lived in as a child?
- What were the last four digits of your childhood telephone number?
- What primary school did you attend?
- In what town or city was your first full time job?
- In what town or city did you meet your spouse or partner?
- What is the middle name of your oldest child?
- What are the last five digits of your driver's license number?
- What is your grandmother's (on your mother's side) maiden name?
- What is your spouse or partner's mother's maiden name?
- In what town or city did your parents meet?
- What time of the day were you born? (hh:mm)
- What time of the day was your first child born? (hh:mm)