Difference between revisions of "FAQs"

Latest revision as of 18:08, 11 March 2022

Reset Administrator Password

If you forget your administrator password for WHMCS, you can request a password reset using the "Forgot your password?" link on the admin area login page.

For more information, see Resetting an Admin Password.

Lift IP Address Ban

After three consecutive failed administrator login attempts, the system will block the source IP address for the amount of time that you specified in your security settings. This helps to prevent against dictionary password attacks.

For more information, see Removing an IP Address Ban.

Admin Login Errors

You can use the errors on the admin login page to troubleshoot problems logging in.

For more information, see Troubleshooting Admin Login Issues.

Feature Requests

The features that we add to WHMCS often originate as the suggestions of our users.

For more information, see How we handle Feature Requests.

Restoring WHMCS from Backups

If no full backup is available, you can restore a WHMCS installation from its constituent parts.

For more information, see Restoring WHMCS.

@@ Line 1: / Line 1: @@
-This page contains the answers to general frequently asked questions.
+==Reset Administrator Password==
+If you forget your administrator password for WHMCS, you can request a password reset using the "Forgot your password?" link on the admin area login page.
+For more information, see [[Resetting an Admin Password]].
+==Lift IP Address Ban==
+After three consecutive failed administrator login attempts, the system will block the source IP address for the amount of time that you specified in your [[Security_Tab|security settings]]. This helps to prevent against dictionary password attacks.
+For more information, see [[Removing an IP Address Ban]].
-==Reset Administrator Password==
+==Admin Login Errors==
-Should you forget the administrator password for WHMCS a reset option is available from the login page. However if this option is disabled or the email is not received the password can be changed directly in the database by following these instructions:
-#Login to your database administration interface (usually PHPMyAdmin via your server control panel)
+You can use the errors on the admin login page to troubleshoot problems logging in.
-#Select the WHMCS database in the left-hand menu
-#Browse to the tbladmins table
-#Click Edit next to the administrator account you wish to reset
-#Enter the new password in the Password field
-#From the Functions dropdown select the MD5 option
-#Finally click Go to apply the changes
-You will now be able to login using the new password specified in step 5.
+For more information, see [[Troubleshooting Admin Login Issues]].
-==Lift IP Address Ban==
+==Feature Requests==
-If three consecutive failed administrator login attempts are made that IP address will be blocked for the amount of time specified in your [[Security_Tab|security settings]] to prevent against dictionary password attacks. You can wait for the ban to expire at the time displayed on in the error message, login from a different IP address, or follow these instructions to lift the ban immediately:
-#Login to your database administration interface (usually PHPMyAdmin via your server control panel)
+The features that we add to WHMCS often originate as the suggestions of our users.
-#Select the WHMCS database in the left-hand menu
-#Browse to the tblbannedips table
-#Finally locate the row containing your IP address and click the corresponding red "X" icon.
-The ban will now be lifted and access to your WHMCS installation restored.
+For more information, see [[How we handle Feature Requests]].
-==No Connection Error==
+==Restoring WHMCS from Backups==
-A No Connection error on the admin login page suggests there is a problem preventing your server from communicating with the WHMCS licensing server. For more information refer to [[Licensing#No_Connection_Error|Licensing - No Connection Error]].
-==License Invalid==
+If no full backup is available, you can restore a WHMCS installation from its constituent parts.
-A Licence Invalid error on the admin login page suggests an invalid licence key has been entered or the WHMCS installation has been moved without updating the licence. For more information refer to [[Licensing#License_Invalid|Licensing - License Invalid]].
+For more information, see [[Restoring WHMCS]].
 {{troubleshooting}}

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