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| − | This page contains the answers to general frequently asked questions.
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| | ==Reset Administrator Password== | | ==Reset Administrator Password== |
| − | Should you forget the administrator password for WHMCS a reset option is available from the login page. However if this option is disabled or the email is not received the password can be changed directly in the database by following these instructions:
| + | If you forget your administrator password for WHMCS, you can request a password reset using the "Forgot your password?" link on the admin area login page. |
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| − | #Login to your database administration interface (usually PHPMyAdmin via your server control panel)
| + | For more information, see [[Resetting an Admin Password]]. |
| − | #Select the WHMCS database in the left-hand menu
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| − | #Browse to the tbladmins table
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| − | #Click Edit next to the administrator account you wish to reset
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| − | #Enter the new password in the Password field
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| − | #From the Functions dropdown select the MD5 option
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| − | #Finally click Go to apply the changes
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| − | You will now be able to login using the new password specified in step 5.
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| | ==Lift IP Address Ban== | | ==Lift IP Address Ban== |
| − | If three consecutive failed administrator login attempts are made that IP address will be blocked for the amount of time specified in your [[Security_Tab|security settings]] to prevent against dictionary password attacks. You can wait for the ban to expire at the time displayed on in the error message, login from a different IP address, or follow these instructions to lift the ban immediately:
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| − | #Login to your database administration interface (usually PHPMyAdmin via your server control panel)
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| − | #Select the WHMCS database in the left-hand menu
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| − | #Browse to the tblbannedips table
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| − | #Finally locate the row containing your IP address and click the corresponding red "X" icon.
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| − | The ban will now be lifted and access to your WHMCS installation restored.
| + | After three consecutive failed administrator login attempts, the system will block the source IP address for the amount of time that you specified in your [[Security_Tab|security settings]]. This helps to prevent against dictionary password attacks. |
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| − | ==No Connection Error==
| + | For more information, see [[Removing an IP Address Ban]]. |
| − | A No Connection error on the admin login page suggests there is a problem preventing your server from communicating with the WHMCS licensing server. For more information refer to [[Licensing#No_Connection_Error|Licensing - No Connection Error]].
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| − | ==License Invalid== | + | ==Admin Login Errors== |
| − | A Licence Invalid error on the admin login page suggests an invalid licence key has been entered or the WHMCS installation has been moved without updating the licence. For more information refer to [[Licensing#License_Invalid|Licensing - License Invalid]].
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| − | ==Auto-Setup Provisioning Problems==
| + | You can use the errors on the admin login page to troubleshoot problems logging in. |
| − | WHMCS can automatically provision services, you can specify whether this happens before or after payment, wait until manually approved by a member of staff, or disabled entirely. This is set on a per-product basis, navigate to '''Setup > Products/Services > Products/Services > Edit > Module Settings tab''' and the four auto-setup options will be available for you to select.
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| − | If the auto-setup is not occurring please begin your troubleshooting by watching [http://youtu.be/Ug3wbYRpUgI this video tutorial].
| + | For more information, see [[Troubleshooting Admin Login Issues]]. |
| − | If that doesn't help please review '''Utilities > Activity Log''' at the time of ordering for any error messages which should explain what the problem is. An explanation of common error messages can be found at:
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| − | *[[Troubleshooting Guide]]
| + | ==Feature Requests== |
| − | *[[Common Troubleshooting Tips]]
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| − | *[[Server Modules]]
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| − | ==Welcome Email Sending Problems==
| + | The features that we add to WHMCS often originate as the suggestions of our users. |
| − | Problems with the sending of the welcome email are typically related to the above account creation issue as the welcome email is sent when the module create command is completed successfully and automatically (ie. the account is created on the server). The welcome email not being sent suggests a problem with the auto-setup not occurring, so please run through the troubleshooting steps above.
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| − | If you aren't using a module (cPanel, Plesk etc) then the welcome email can still be sent automatically by selecting the [[Auto_Release|Autorelease module]].
| + | For more information, see [[How we handle Feature Requests]]. |
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| − | The problem could also be caused by no welcome email being selected under '''Setup > Products/Services > Products/Services > Edit''' or a syntax error in the email template - the activity log would reveal any syntax errors.
| + | ==Restoring WHMCS from Backups== |
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| | + | If no full backup is available, you can restore a WHMCS installation from its constituent parts. |
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| | + | For more information, see [[Restoring WHMCS]]. |
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| | {{troubleshooting}} | | {{troubleshooting}} |
If you forget your administrator password for WHMCS, you can request a password reset using the "Forgot your password?" link on the admin area login page.
After three consecutive failed administrator login attempts, the system will block the source IP address for the amount of time that you specified in your security settings. This helps to prevent against dictionary password attacks.
You can use the errors on the admin login page to troubleshoot problems logging in.
The features that we add to WHMCS often originate as the suggestions of our users.
If no full backup is available, you can restore a WHMCS installation from its constituent parts.