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| − | This page contains the answers to general frequently asked questions.
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| | ==Reset Administrator Password== | | ==Reset Administrator Password== |
| − | Should you forget your administrator password for WHMCS, you can request a password reset using the "Forgot your password?" link on the admin area login page.
| + | If you forget your administrator password for WHMCS, you can request a password reset using the "Forgot your password?" link on the admin area login page. |
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| − | If you do not see the reset link, then the option has been disabled (which is a further security option offered in Setup > General Settings > Security Settings). To re-enable it, follow the steps below:
| + | For more information, see [[Resetting an Admin Password]]. |
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| − | *Login to your database administration interface (usually phpMyAdmin via your server control panel)
| + | ==Lift IP Address Ban== |
| − | *Select the WHMCS database in the left-hand menu
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| − | *Browse to the tblconfiguration table
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| − | *Ensure that the 'DisableAdminPWReset' setting has a blank value
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| − | *Finally click Go to apply the changes
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| − | If you now visit the admin login page again, you should then see the password reset link.
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| − | ==Lift IP Address Ban==
| + | After three consecutive failed administrator login attempts, the system will block the source IP address for the amount of time that you specified in your [[Security_Tab|security settings]]. This helps to prevent against dictionary password attacks. |
| − | If three consecutive failed administrator login attempts are made that IP address will be blocked for the amount of time specified in your [[Security_Tab|security settings]] to prevent against dictionary password attacks. You can wait for the ban to expire at the time displayed on in the error message, login from a different IP address, or follow these instructions to lift the ban immediately:
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| − | #Login to your database administration interface (usually PHPMyAdmin via your server control panel)
| + | For more information, see [[Removing an IP Address Ban]]. |
| − | #Select the WHMCS database in the left-hand menu
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| − | #Browse to the tblbannedips table
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| − | #Finally locate the row containing your IP address and click the corresponding red "X" icon.
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| − | The ban will now be lifted and access to your WHMCS installation restored.
| + | ==Admin Login Errors== |
| − | Should you find yourself getting banned often, consider adding your connection's IP address to the Setup > General Settings > Security tab > [[Security_Tab#Whitelisted_IPs|Whitelisted IPs]] list.
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| − | ==No Connection Error==
| + | You can use the errors on the admin login page to troubleshoot problems logging in. |
| − | A No Connection error on the admin login page suggests there is a problem preventing your server from communicating with the WHMCS licensing server. For more information refer to [[Licensing#No_Connection_Error|Licensing - No Connection Error]].
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| − | ==License Invalid==
| + | For more information, see [[Troubleshooting Admin Login Issues]]. |
| − | A Licence Invalid error on the admin login page suggests an invalid licence key has been entered or the WHMCS installation has been moved without updating the licence. For more information refer to [[Licensing#License_Invalid|Licensing - License Invalid]].
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| | ==Feature Requests== | | ==Feature Requests== |
| − | The features that we implement into WHMCS are largely based upon the suggestions of our users. To that end we've implemented a unique and dynamic Feature Request system that empowers, and enhances the experience within the Community. Our intention with this system is to make the Feature Request submission and voting process more efficient for both the Community, and the WHMCS Development teams.
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| − | Please feel free to add your contribution, discuss, and vote on other standing Feature Requests within our Community.<br/>
| + | The features that we add to WHMCS often originate as the suggestions of our users. |
| − | '''Feature Requests can be submitted and viewed at http://requests.whmcs.com'''
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| | + | For more information, see [[How we handle Feature Requests]]. |
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| | ==Restoring WHMCS from Backups== | | ==Restoring WHMCS from Backups== |
| − | In the unfortunate even that it becomes necessary for a WHMCS installation to be restored from a backup (due to catastrophic server failure, hardware failure, or unauthorised access) and no full backup is available, it is possible to restore a WHMCS installation from its constituent parts.
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| − | A recent backup of the MySQL database is required and ideally a backup of the configuration.php file. Instructions are published on the [[Restoring WHMCS]] page.
| + | If no full backup is available, you can restore a WHMCS installation from its constituent parts. |
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| | + | For more information, see [[Restoring WHMCS]]. |
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| | {{troubleshooting}} | | {{troubleshooting}} |
If you forget your administrator password for WHMCS, you can request a password reset using the "Forgot your password?" link on the admin area login page.
After three consecutive failed administrator login attempts, the system will block the source IP address for the amount of time that you specified in your security settings. This helps to prevent against dictionary password attacks.
You can use the errors on the admin login page to troubleshoot problems logging in.
The features that we add to WHMCS often originate as the suggestions of our users.
If no full backup is available, you can restore a WHMCS installation from its constituent parts.