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| − | This page contains help regarding problems automatically provisioning accounts with WHMCS.
| + | #REDIRECT [[Provisioning Issues]] |
| − | ==Product Provisioning Problems==
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| − | WHMCS can automatically provision services, you can specify whether this happens before or after payment, wait until manually approved by a member of staff, or disabled entirely. This is set on a per-product basis, navigate to '''Setup > Products/Services > Products/Services > Edit > Module Settings tab''' and the four auto-setup options will be available for you to select.
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| − | If the auto-setup is not occurring please begin your troubleshooting by watching [http://youtu.be/Ug3wbYRpUgI this video tutorial].
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| − | If that doesn't help please review '''Utilities > Activity Log''' at the time of ordering for any error messages which should explain what the problem is. An explanation of common error messages can be found at:
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| − | *[[Troubleshooting Guide]]
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| − | *[[Common Troubleshooting Tips]]
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| − | *[[Server Modules]]
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| − | ==Welcome Email Sending Problems==
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| − | Problems with the sending of the welcome email are typically related to the above account creation issue as the welcome email is sent when the module create command is completed successfully and automatically (ie. the account is created on the server). The welcome email not being sent suggests a problem with the auto-setup not occurring, so please run through the troubleshooting steps above.
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| − | If you aren't using a module (cPanel, Plesk etc) then the welcome email can still be sent automatically by selecting the [[Auto_Release|Autorelease module]].
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| − | The problem could also be caused by no welcome email being selected under '''Setup > Products/Services > Products/Services > Edit''' or a syntax error in the email template - the activity log would reveal any syntax errors.
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| − | ==Domain Provisioning Problems==
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| − | WHMCS can automatically register/transfer domains after the client has paid the invoice. You can either specify which registrar should be used for this automation, or disable the automation entirely. This is set on a per-domain basis via the Auto-Setup dropdowns under '''Setup > Products/Services > Domain Pricing'''.
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| − | If a registrar is selected above but the domain was not sent to the registrar upon payment this suggests an error has occurred. Please review '''Utilities > Activity Log''' at the time of ordering for any error messages which should explain what the problem is. An explanation of common error messages can be found at:
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| − | *[[Troubleshooting Guide]]
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| − | *[[Common Troubleshooting Tips]]
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| − | *[[Domain Registrars]]
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| − | To submit the domain registration/transfer request to your registrar again please refer to [[Domains_Management#Handling_a_Failed_Domain_Registration|Handling a Failed Domain Registration]].
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| − | {{troubleshooting}}
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