Difference between revisions of "Support Center"

Latest revision as of 22:02, 4 February 2022

WHMCS includes a fully featured helpdesk for your clients. This includes announcements, downloads, a knowledgebase and a ticketing system.

Announcements

The announcements system at Support > Announcements displays announcements on the WHMCS homepage and outputs them to the XML RSS feed for use in readers and on other websites.

Downloads

You can add downloads at Support > Downloads. They can be anything from product user manuals, relevant software utilities or even the actual products being sold. They can either be hosted locally or remotely.

Knowledgebase

The knowledgebase feature at Support > Knowledgebase allows you to create a collection of commonly asked questions and their answers.

Support Tickets

The support ticket system at Support > Support Tickets is a fully featured ticket desk that allows you to handle all communication with your clients.

Network Issues

The network issues system at Support > Network Issues allows you to make announcements to customers about current and scheduled or planned service affecting issues, separate from your main news and announcements feed.

Search Engine Friendly URLS

We added Search Engine Friendly URLs in WHMCS 7.2.

Search Engine Friendly URLs allow a URL such as /knowledgebase.php?action=view&id=1 to become /knowledgebase/1/How_do_I_access_my_control_panel.html. They only support Latin characters (a-z, 0-9) in the title. The system converts any unsupported characters into a dash (-).

You can enable Search Engine Friendly URLs for the MarketConnect landing pages, announcements, downloads, and knowledgebase sections in the WHMCS Client Area. For more information, see Friendly URLs.

You can also create friendly URLs for products and product groups. For more information, see Products and Services.

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+WHMCS includes a fully featured helpdesk for your clients.  This includes announcements, downloads, a knowledgebase and a ticketing system.
+==Announcements==
+The announcements system at '''Support > [[Announcements]]''' displays announcements on the WHMCS homepage and outputs them to the XML RSS feed for use in readers and on other websites.
+==Downloads==
+You can add downloads at '''Support > [[Downloads]]'''. They can be anything from product user manuals, relevant software utilities or even the actual products being sold. They can either be hosted locally or remotely.
+==Knowledgebase==
+The knowledgebase feature at '''Support > [[Knowledgebase]]''' allows you to create a collection of commonly asked questions and their answers.
+==Support Tickets==
+The support ticket system at '''Support > [[Support Tickets]]''' is a fully featured ticket desk that allows you to handle all communication with your clients.
+==Network Issues==
+The network issues system at '''Support > [[Network Issues]]''' allows you to make announcements to customers about current and scheduled or planned service affecting issues, separate from your main news and announcements feed.
 ==Search Engine Friendly URLS==
-<div class="docs-alert-info"><i class="fa fa-question-circle"></i> This section describes a feature in version 7.2 and above.</div>
-Search Engine Friendly URLs allow a URL that was <tt>/knowledgebase.php?action=view&id=1</tt> to become <tt>/knowledgebase/1/How_do_I_access_my_control_panel.html</tt>.  You can enable these for the MarketConnect landing pages, announcements, downloads, and knowledgebase sections of the WHMCS client area.
-To do this in an Apache environment:
-# Navigate to '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > General Settings > General'''.
+<div class="docs-alert-info"><i class="fa fa-question-circle"></i>We added Search Engine Friendly URLs in WHMCS 7.2.</div>
-# Change the '''Friendly URLs''' menu setting to ''Fully Friendly Rewrite''.
-# Click '''Save Changes'''.
-For IIS environments, you must check whether the URL rewrite module [http://learn.iis.net/page.aspx/460/using-the-url-rewrite-module/ is installed for IIS]. Then, set up the rewrite rules as follows:
+Search Engine Friendly URLs allow a URL such as <tt>/knowledgebase.php?action=view&id=1</tt> to become <tt>/knowledgebase/1/How_do_I_access_my_control_panel.html</tt>. They only support Latin characters (<tt>a-z</tt>, <tt>0-9</tt>) in the title. The system converts any unsupported characters into a dash (<tt>-</tt>).
-#Open IIS Manager.
+You can enable Search Engine Friendly URLs for the MarketConnect landing pages, announcements, downloads, and knowledgebase sections in the WHMCS Client Area. For more information, see [[Friendly URLs]].
-#Browse to the site you want to add the rule to.
-#In the right pane, double-click and select ''urlrewrite''.
-#On the right side inbound rules, select ''import rules''.
-#Extract the mod_rewrite rules from the WHMCS's rewrite file at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > General Settings > Advanced Settings > Friendly URL'''.
-#Paste those rules into the into ''rewrite rules'' field.
-#Click '''Apply''' to complete the process.
-===Notes===
+<div class="docs-alert-info"><i class="fa fa-question-circle"></i>You can also create friendly URLs for products and product groups. For more information, see [[Products and Services]].</div>
-Search Engine Friendly URLS only support Latin characters (<tt>a-z</tt>, <tt>0-9</tt>) in the title. The system converts any unsupported characters into a dash (<tt>-</tt>).

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