Difference between revisions of "Support Center"

Latest revision as of 22:02, 4 February 2022

WHMCS includes a fully featured helpdesk for your clients. This includes announcements, downloads, a knowledgebase and a ticketing system.

Announcements

The announcements system at Support > Announcements displays announcements on the WHMCS homepage and outputs them to the XML RSS feed for use in readers and on other websites.

Downloads

You can add downloads at Support > Downloads. They can be anything from product user manuals, relevant software utilities or even the actual products being sold. They can either be hosted locally or remotely.

Knowledgebase

The knowledgebase feature at Support > Knowledgebase allows you to create a collection of commonly asked questions and their answers.

Support Tickets

The support ticket system at Support > Support Tickets is a fully featured ticket desk that allows you to handle all communication with your clients.

Network Issues

The network issues system at Support > Network Issues allows you to make announcements to customers about current and scheduled or planned service affecting issues, separate from your main news and announcements feed.

Search Engine Friendly URLS

We added Search Engine Friendly URLs in WHMCS 7.2.

Search Engine Friendly URLs allow a URL such as /knowledgebase.php?action=view&id=1 to become /knowledgebase/1/How_do_I_access_my_control_panel.html. They only support Latin characters (a-z, 0-9) in the title. The system converts any unsupported characters into a dash (-).

You can enable Search Engine Friendly URLs for the MarketConnect landing pages, announcements, downloads, and knowledgebase sections in the WHMCS Client Area. For more information, see Friendly URLs.

You can also create friendly URLs for products and product groups. For more information, see Products and Services.

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-WHMCS includes a fully featured help desk for your clients.  This includes announcements, downloads, a knowledgebase, and a ticketing system.
+WHMCS includes a fully featured helpdesk for your clients.  This includes announcements, downloads, a knowledgebase and a ticketing system.
 ==Announcements==
-The announcements system, in addition to showing announcements on the WHMCS homepage, will also output announcements into an XML RSS Feed for use in readers and on other websites.
+The announcements system at '''Support > [[Announcements]]''' displays announcements on the WHMCS homepage and outputs them to the XML RSS feed for use in readers and on other websites.
-To create an announcement:
-#Go to '''Support > Announcements''' and click Add New Announcement.
-#Enter the date, title, and announcement itself into the appropriate fields.
-#If the announcement should be available publicly, check the Published? checkbox. This lets you draft, save, and publish an article at a later date.
-#If you operate in multiple languages, click the language beneath the main text area to reveal an additional text area into which you can translate the article.
-#Click Save Changes.
-To edit or delete an existing announcement, click the respective icon next to it.
 ==Downloads==
-You can add downloads to the site for your users. This could be product user manuals, relevant software utilities, or even the actual products you sell. You can host them locally or remotely.
+You can add downloads at '''Support > [[Downloads]]'''. They can be anything from product user manuals, relevant software utilities or even the actual products being sold. They can either be hosted locally or remotely.
-To create a category to contain downloads:
-#Go to '''Support > Downloads''' and click the Add Category tab.
-#Enter a name and description to display to clients.
-#Select the Hide checkbox to make this category invisible. If you enable this, the category only be available via direct links.
-#Click Add Category.
-#Click the Add Download tab to enter the file type, title, and description of the file.
-#In the Upload File section, select the location of the file. If the file is large, we recommend that you upload it via FTP and select the Manual FTP Upload to Downloads Folder option. For smaller files, the Upload File can make the process easier.
-#'''Manual FTP Upload to Downloads Folder''' — For remotely-hosted files, enter the full URL to the files, starting with http:// in the Enter Filename field. For files uploaded via FTP to the /downloads directory, only enter the filename.
-#'''Upload File''' — Click the Browse button and locate the file on your computer. It will upload to the /downloads directory. Downloads can be either public or private, and, if private, only logged in users will have access to them.  You can also specify certain products that clients can only download once they purchase the associated package: [[Product Downloads Distribution]]
-#Click Add Download.
-To edit an existing download, click the category name and then the download name.
 ==Knowledgebase==
-{{:Knowledgebase}}
+The knowledgebase feature at '''Support > [[Knowledgebase]]''' allows you to create a collection of commonly asked questions and their answers.
 ==Support Tickets==
-The support ticket system is a fully featured ticket desk that allows you to handle all communication with your clients. The available features include threaded discussions, private notes, ticket flagging, varying priority levels, and auto inactive ticket closing. For more information, see [[Support Tickets|Support Ticket System]].
+The support ticket system at '''Support > [[Support Tickets]]''' is a fully featured ticket desk that allows you to handle all communication with your clients.
 ==Network Issues==
-The network issues area is a dedicated area for you to make announcements to customers about current and scheduled or planned service-affecting issues, separate from your main news and announcements feed. For example, you could use this to notify clients about current or planned server outages, software updates, and planned maintenance.
+The network issues system at '''Support > [[Network Issues]]''' allows you to make announcements to customers about current and scheduled or planned service affecting issues, separate from your main news and announcements feed.
-For details, visit the [[Network Issues]] page.
 ==Search Engine Friendly URLS==
-<div class="docs-alert-info"><i class="fa fa-question-circle"></i> This section describes a feature available in version 7.2 and above.</div>
-Search Engine Friendly URLs allow a URL that was "<tt>/knowledgebase.php?action=view&id=1</tt>" to become "<tt>/knowledgebase/1/How_do_I_access_my_control_panel.html</tt>".  You can enable these for the MarketConnect landing pages, announcements, downloads, and knowledgebase sections of the WHMCS client area.
-To do this in an Apache environment:
-# Navigate to '''Setup > General Settings > General tab'''.
+<div class="docs-alert-info"><i class="fa fa-question-circle"></i>We added Search Engine Friendly URLs in WHMCS 7.2.</div>
-# Change the Friendly URLs menu to ''Fully Friendly Rewrite''.
-# Click Save Changes.
-For IIS environments, you must check whether the URL rewrite module [http://learn.iis.net/page.aspx/460/using-the-url-rewrite-module/ is installed for IIS]. Then, set up the rewrite rules as follows:
+Search Engine Friendly URLs allow a URL such as <tt>/knowledgebase.php?action=view&id=1</tt> to become <tt>/knowledgebase/1/How_do_I_access_my_control_panel.html</tt>. They only support Latin characters (<tt>a-z</tt>, <tt>0-9</tt>) in the title. The system converts any unsupported characters into a dash (<tt>-</tt>).
-#Open IIS Manager.
+You can enable Search Engine Friendly URLs for the MarketConnect landing pages, announcements, downloads, and knowledgebase sections in the WHMCS Client Area. For more information, see [[Friendly URLs]].
-#Browse to the site you want to add the rule to.
-#In the right pane, double-click and select urlrewrite.
-#On the right side inbound rules, select import rules.
-#Extract the mod_rewrite rules from the WHMCS -> General Settings -> Advanced Settings button for Friendly URL Setting -> Rewrite File.
-#Paste those rules into the into rewrite rules field.
-#Click Apply to complete the process.
-===Notes===
+<div class="docs-alert-info"><i class="fa fa-question-circle"></i>You can also create friendly URLs for products and product groups. For more information, see [[Products and Services]].</div>
-Search Engine Friendly URLS only support Latin characters (a-z, 0-9) in the title. The system converts any unsupported characters into a dash (-).

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