Revision as of 21:32, 2 February 2022

WHMCS includes a fully featured helpdesk for your clients. This includes announcements, downloads, a knowledgebase and a ticketing system.

Announcements

The announcements system at Support > Announcements displays announcements on the WHMCS homepage and outputs them to the XML RSS feed for use in readers and on other websites.

Downloads

You can add downloads at Support > Downloads. They can be anything from product user manuals, relevant software utilities or even the actual products being sold. They can either be hosted locally or remotely.

Knowledgebase

The knowledgebase feature at Support > Knowledgebase allows you to create a collection of commonly asked questions and their answers.

Support Tickets

The support ticket system is a fully featured ticket desk that allows you to handle all communication with your clients. Featuring threaded discussions, private notes, ticket flagging, varying priority levels, auto inactive ticket closing and much much more... We have a full page dedicated to the Support Ticket System here.

Network Issues

The network issues system at Support > Network Issues allows you to make announcements to customers about current and scheduled or planned service affecting issues, separate from your main news and announcements feed.

Search Engine Friendly URLS

Search Engine Friendly URLs allow a URL such as /knowledgebase.php?action=view&id=1 to become /knowledgebase/1/How_do_I_access_my_control_panel.html. They only support Latin characters (a-z, 0-9) in the title. The system converts any unsupported characters into a dash (-).

You can enable Search Engine Friendly URLs for the MarketConnect landing pages, announcements, downloads, and knowledgebase sections in the WHMCS Client Area.

To do this in an Apache environment:

1. Navigate to Configuration () > System Settings > General Settings > General.
2. Change the Friendly URLs menu setting to Fully Friendly Rewrite.
3. Click Save Changes.

For IIS environments, you must check whether the URL rewrite module is installed for IIS. Then, set up the rewrite rules as follows:

1. Open IIS Manager.
2. Browse to the site you want to add the rule to.
3. In the right pane, double-click and select urlrewrite.
4. On the right side inbound rules, select import rules.
5. Extract the mod_rewrite rules from the WHMCS's rewrite file at Configuration () > System Settings > General Settings in the Advanced Settings section.
6. Paste those rules into the rewrite rules field.
7. Click Apply.