Difference between revisions of "Ticket Notifications"

Revision as of 07:39, 13 May 2021

Actions affecting support tickets will trigger email notifications.

The following matrix defines who will be notified for each action.

You will not receive an email notification for any changes you initiate yourself.

Ticket Watchers - Any admin user who has elected to watch a ticket via the admin interface
Department Members - Any admin user who has elected to receive ticket notifications for a given Support Ticket department and has the Support Emails Admin Role assigned to their account
Assigned User - Any admin user a ticket is assigned or unassigned from

@@ Line 5: / Line 5: @@
 <table class="table table-bordered">
 <tr><th>Action</th><th class="text-center">Ticket Watchers</th><th class="text-center">Department Members</th><th class="text-center">Flagged Admin</th><th class="text-center">Owner</th><th class="text-center">Users</th><th class="text-center">Contacts</th><th class="text-center">CC Recipients</th></tr><tr>
-<tr><td>Ticket Opened</td><td class="text-center"><span class="fa fa-check-circle"></span></td><td class="text-center"><span class="fa fa-check-circle"></span></td><td></td></tr>
+<tr><td>Ticket Opened</td><td class="text-center"><span class="fa fa-check-circle"></span></td><td class="text-center"><span class="fa fa-check-circle"></span><span class="fa fa-check-circle"></span></td><td></td></tr>
 <tr><td>Client Reply</td><td class="text-center"><span class="fa fa-check-circle"></span></td><td class="text-center"><span class="fa fa-check-circle"></span></td><td class="text-center"><span class="fa fa-check-circle"></span></td></tr>
 <tr><td>Admin Reply</td><td class="text-center"><span class="fa fa-check-circle"></span></td><td></td><td></td></tr>