Difference between revisions of "Client Email Notification Preferences"

From WHMCS Documentation

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<div class="docs-alert-info"><i class="fa fa-info-circle"></i> This section describes features available in version 7.10 and above</div>
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<div class="docs-alert-info"><i class="fa fa-info-circle"></i>This section describes features available in version 7.10 and above.</div>
  
Clients and Contacts/Sub-Accounts are able to customise their Email Preferences from the client area.
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Clients and users can customise their '''Email Preferences''' from the client area.
  
Admins can also customise Email Preferences via the admin area. A screenshot of this user-interface is pictured below.
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Admins can also customise '''Email Preferences''' via the admin area. For example:
  
 
[[File:ClientEmailPrefs.png]]
 
[[File:ClientEmailPrefs.png]]
  
Each check box controls a group or type of emails that a client will receive.
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Each checkbox controls a group or type of emails that a client or user will receive. Uncheck a box to stop the system from sending that email type.
  
Uncheck a box to stop that email type being sent to the account holder.
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By default, clients and users are configured to receive all email notification types. You can disable these options using the '''Client Email Preferences''' section at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > General Settings > Other''' .
 
 
By default, a client is configured to receive all email notification types and all contacts are configured to receive no email notifications.
 
 
 
These options are enabled by default, but can be disabled for all clients via the '''Setup > General Settings > Other tab > Client Email Preferences''' .
 
  
 
====Email Notification Groups====
 
====Email Notification Groups====
  
The groups of email notifications match those found in Email Templates.
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The groups of email notifications match those in '''Email Templates'''.
  
When disabled, a user will not receive any emails sent using those email templates. There are some exceptions for emails that a user will always receive regardless of the email notification settings - these are the Email Verification and Password Reset emails.
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When you disable this, clients and users will not receive any emails that use those email templates. There are some exceptions for emails that a user will always receive regardless of the email notification settings (the '''Email Verification''' and '''Password Reset''' emails).
  
Mass Emails will also be disabled for that client depending on the type of [[Mass Mail]] being sent. For example, a 'General' mass mail will not be sent to a client who has chosen not to receive General emails.
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This also disables mass emails for this user or client, depending on the type of [[Mass Mail]] sent. For example, the system won't send a '''General''' mass mail if the user or client has chosen not to receive '''General''' emails.

Revision as of 13:11, 4 August 2020

This section describes features available in version 7.10 and above.

Clients and users can customise their Email Preferences from the client area.

Admins can also customise Email Preferences via the admin area. For example:

ClientEmailPrefs.png

Each checkbox controls a group or type of emails that a client or user will receive. Uncheck a box to stop the system from sending that email type.

By default, clients and users are configured to receive all email notification types. You can disable these options using the Client Email Preferences section at Configuration () > System Settings > General Settings > Other .

Email Notification Groups

The groups of email notifications match those in Email Templates.

When you disable this, clients and users will not receive any emails that use those email templates. There are some exceptions for emails that a user will always receive regardless of the email notification settings (the Email Verification and Password Reset emails).

This also disables mass emails for this user or client, depending on the type of Mass Mail sent. For example, the system won't send a General mass mail if the user or client has chosen not to receive General emails.