Revision as of 22:10, 3 December 2019 (view source) John (talk | contribs) m (→‎Data Retention Settings) ← Older edit		Revision as of 15:05, 14 January 2020 (view source) John (talk | contribs) (→‎CC Expiry Notices Date) Newer edit →
Line 77:		Line 77:
	===CC Expiry Notices Date===		===CC Expiry Notices Date===
−	This is the day of the month emails will be sent to active clients with cards expiring in the next month to remind them to update their records. The default of 25 will send a notice on the 25th to customers whose cards expire next month. The expiring credit card will also be removed when this email is sent.	+	This is the day of the month emails will be sent to active clients with cards expiring by the end of the month to remind them to update their records. On the 1st of the month, WHMCS will remove any credit cards with an expiry date prior to that day's date.
		+
		+	We recommend a low value such as 1 to give clients as much notice to update their card details. For example:
		+
		+	'''Scenario'''<br/>
		+	Card Expiry Date: March 2020<br/>
		+	CC Expiry Noticed Date: 1
		+
		+	'''Timeline of Events'''<br/>
		+	Reminder email sent: 1st March 2020<br/>
		+	Card removed from WHMCS: 1st April 2020
	===Do Not Remove CC on Expiry===		===Do Not Remove CC on Expiry===

---

Revision as of 15:05, 14 January 2020

The Automation Settings are where you configure all the automated processes such as suspensions, unsuspensions, terminations, how far in advance to generate invoices, when overdue notices are sent, etc... It's the one central place that controls everything that the daily automation tasks do.

For the daily automation tasks to be triggered, a Cron Job must be configured, the recommended frequency is every 5 minutes. This is usually done as part of the initial installation of WHMCS.

Scheduling

Time of Day

This setting allows you to select the hour in which you'd like WHMCS to perform all daily automation tasks. This setting depends on your cron being configured to run at least once every hour to work properly. We recommend setting it to run every 5 minutes to allow for other system processes such as checking for updates to take place as well.

Automatic Module Functions

These settings pertain to your customer’s product/services and how the system handles non-payment.

Enable Suspension

Selecting this option will enable automatic suspension when products/services are overdue on payment. How long overdue they are allowed to get before being suspended is controlled by the setting immediately below.

Suspend Days

Once the products due date is this many days overdue, the client's service will be suspended if the above suspend option is enabled.

Enable Unsuspension

When enabled, services that are suspended for a reason of "Overdue on Payment" will automatically be unsuspended when the unpaid invoice for the item is paid. However, if products or services are suspended manually, and assigned a custom reason for suspension, then an automatic reactivation will not occur. For example a custom reason might be "Broken Terms of Service", "Awaiting ID Verification", etc...

Enable Termination

Ticking this option will terminate the client's service (remove it from the server) according to the setting below.

Termination Days

Once the client's service is this many days overdue the client's service will be terminated.

Billing Settings

These settings determine invoice generation and when your customers are reminded to make payments. Setting the Unpaid and Overdue Reminder settings to 0 will prevent that email from being sent.

Invoice Generation

This is the number of days before the due date invoices will be generated. Eg. If this setting is 7 then an invoice will be generated 7 days before the due date for products, services, addons & domains and your customer emailed.

Per Billing Cycle Settings

By clicking the Advanced Settings link you can specify a different invoice generation setting for each billing cycle. For example you may wish invoices for monthly services to be generated 7 days in advance while invoices for annual services are generated 14 days in advance.

Domain Invoice Generation

This is an optional setting that allows you to specify how far in advance domain renewal invoices should generate. You can use this if you want to give a longer time between the generation and due date for domain invoices, particularly useful in cases where payments are not taken online and so more time might be necessary to avoid domain expiry.

Leave this setting blank if you want all invoices to be generated the same.

Payment Reminder Emails

When enabled your customers will be reminded by email in advance of an unpaid invoice's due date in line with the Invoice Unpaid Reminder setting. This setting does not apply to Overdue Payment Reminders

Invoice Unpaid Reminder

This email is sent before the due date if the invoice is still unpaid to remind a customer an invoice will soon be due.

Overdue Reminders

If an invoice hasn’t been paid this many days after the due date these emails will be sent to the customer to remind them to pay.

Add Late Fee Days

Once an invoice is this many days overdue then your customer will be charged late fees (if defined in General Settings).

Overage Billing Charges

Determines how clients are billed for their overage (if enabled). The first setting will calculate the bandwidth overage costs on the last day of each month and create an invoice due immediately. This will create a separate invoice.
The second setting will still calculate the overage change on the last day of the month, but it will not create a separate invoice, instead it will be added to the client's next invoice.

Change Invoice Status

Part of the Payment Reversals feature. Set Invoice to Collections Status. The collections status for invoices in WHMCS is used to denote an invoice which is a bad debt and can be used to track invoices which have received payment disputes or chargebacks.

Change Due Dates

Part of the Payment Reversals feature. Reverts Next Due Date Increments for the products and services contained within an invoice. This has the effect of making the item be considered due again, and in cases where the date is in the past, overdue, which will trigger an automated suspension until repayment is made.

Credit Card Charging Settings

When using a merchant gateway to handle credit card payments these settings determine how your customer’s cards are charged.

Process Days Before Due

This is the number of days before the due date that you wish to capture. Eg. Setting to 1 would first attempt the card 1 day before the invoice due date.

Attempt Only Once

By default, unpaid invoices will have their payment capture attempted daily until successful. By enabling this option, WHMCS will only attempt to charge the customer’s card once. If it fails, it will not try again until the client or an admin makes a manual payment attempt.

Retry Every Week For

If a credit card is declined and this setting is enabled, WHMCS will attempt the card once a week for this number of weeks. For example, setting to 2 would attempt to charge the card 2 additional times before giving up. Set to 0 to disable and cards will be attempted each day.

CC Expiry Notices Date

This is the day of the month emails will be sent to active clients with cards expiring by the end of the month to remind them to update their records. On the 1st of the month, WHMCS will remove any credit cards with an expiry date prior to that day's date.

We recommend a low value such as 1 to give clients as much notice to update their card details. For example:

Scenario
Card Expiry Date: March 2020
CC Expiry Noticed Date: 1

Timeline of Events
Reminder email sent: 1st March 2020
Card removed from WHMCS: 1st April 2020

Do Not Remove CC on Expiry

With this option ticked client's credit card information will remain on file after its expiration date. When unticked the credit card details will be removed in accordance with the setting above.

Currency Auto Update Settings

These settings are tied into the multi-currency system.

Exchange Rates

When enabled WHMCS will connect with the European Central Bank and obtain the latest exchange rates. This will ensure your currency conversion functions are always using an accurate rate. Currencies supported by this function are listed here.

Product Prices

Enabling this setting will automatically update your prices according to the exchange rates. So if you have a product costing $1 in your default base currency (USD) and the exchange rate was 0.6 for a second currency (GBP), the product’s price would automatically update to £0.6. Tomorrow, if the exchange rate changed to 0.7, a $1 product would be changed to £0.7.

Domain Reminder Settings

These settings determine when and how many emails are sent to your customers to remind them to renew their domain name. You can send a maximum of 5 reminders, setting any field to 0 will disable that email.

Domain Renewal Notices can be configured to be sent by WHMCS leading up to, and after a domain has expired.

For more information on this functionality, please refer to the Domain Renewal Notices documentation.

Domain Sync Settings

Domain Sync Enabled

Tick this checkbox to enable the domain date and status synchronisation function.

Sync Next Due Date

Choose whether to sync the Next Due Date to the Expiry Date, and how many days in advance of it (if desired).

Domain Sync Notify Only

If enabled, the domain sync script won't make any changes - it will only notify admins of the changes it would have made. Useful for debugging.

Domain Expiry Sync Frequency

A value of 0 will check the domain expiration dates every 4 hours. Use this setting to specify a different frequency. The lowest frequency setting of 1 will check every hour.

Pending Transfer Sync Frequency

A value of 0 will check the domains in Pending Transfer status every 4 hours. Use this setting to specify a different frequency. The lowest frequency setting of 1 will check every hour.

Support Ticket Settings

Close Inactive Tickets

Any tickets in answered or customer reply status will be closed after this amount of time has passed without a reply from staff or customer and an email sent to the customer. Tickets in on hold and in progress status are exempt from auto-closure. Closing takes place when the daily cron runs.

Data Retention Settings

The Automation Settings allow you to configure all of WHMCS's automated processes. This includes suspensions, unsuspensions, terminations, how far in advance the system generates invoices, and when the system sends overdue notices. It's the one central place that controls everything that the daily automation tasks do.

You can access this feature at Configuration () > System Settings > Automation Settings or, prior to WHMCS 8.0, Setup > Automation Settings.

To trigger the daily automation tasks, you must configure a Cron Job at a recommended frequency of every 5 minutes. This is usually part of the initial installation of WHMCS.

Scheduling

Time of Day

This setting allows you to select the hour in which you'd like WHMCS to perform all daily automation tasks. To function properly, this setting depends on configuring your cron job to run at least once every hour. We recommend setting it to run every 5 minutes to allow other system processes, such as checking for updates, to take place.

Automatic Module Functions

These settings pertain to your customer’s products or services and how the system handles non-payment.

Enable Suspension

Selecting this option will enable automatic suspensions when payments for products or services are overdue. The setting below (Suspend Days) controls the amount of time between your customer becoming overdue and when the system suspends them.

Suspend Days

If you enabled Enable Suspension, this configures the amount of time between a customer's product or service becoming overdue and the system suspending them.

Enable Unsuspension

When you enable this setting, services that the system suspended due to "Overdue on Payment" will automatically become unsuspended when they pay the unpaid invoice for the item. However, if you suspended products or services manually, and assigned a custom reason for suspension, then an automatic reactivation will not occur. For example, you may have manually suspended an item with a reason of "Broken Terms of Service" or "Awaiting ID Verification".

Enable Termination

Enable this option to terminate the client's service (remove it from the server) according to the setting below (Termination Days).

Termination Days

If you selected Enable Termination, this determines the number of days between a product or service becoming overdue and the system terminating that product or service.

Billing Settings

Use these settings to determine how the system generates invoices and sends payment reminders to your customers. Setting the Unpaid and Overdue Reminder settings to 0 will prevent the system from sending the related emails.

Invoice Generation

This is the number of days before the system will generate due date invoices. For example, if this setting is 7, the system will generate an invoice seven days before the due date for products, services, addons, and domains. The number of days should be an integer of 0 or more.

Per Billing Cycle Settings

By clicking Advanced Settings, you can specify a different invoice generation setting for each billing cycle. For example, you may want the system to generate invoices for monthly services seven days in advance and generate invoices for annual services 14 days in advance.

Domain Invoice Generation

This optional setting allows you to specify how far in advance to generate domain renewal invoices. You can use this if you want to give a longer time between invoice generation and the due date for domain invoices. This is particularly useful when you don't accept payments online and more time might be necessary to avoid domain expiration.

Leave this setting blank if you want the system to generate all invoices at the same time.

Payment Reminder Emails

If you enable this, the system will remind your customers by email in advance of an unpaid invoice's due date. It does this using the Invoice Unpaid Reminder setting (below). This setting does not apply to Overdue Reminders.

Invoice Unpaid Reminder

The system sends this email before the due date if the invoice remains unpaid, to remind a customer that the invoice will be due soon.

Overdue Reminders

If a customer hasn't paid an invoice in a certain number of days after the due date, the system will email the customer with a reminder.

Add Late Fee Days

If a customer hasn't paid an invoice that is this number of days overdue, your customer will be charged late fees (according to your choices in General Settings).

Overage Billing Charges

Use this to determine how to bill clients for overage (if you enabled this). The first setting will calculate the bandwidth overage costs on the last day of each month and create an invoice that is due immediately. This will create a separate invoice.
The second setting will still calculate the overage change on the last day of the month, but it will not create a separate invoice. Instead, the system will add it to the client's next invoice.

Change Invoice Status

Select this to use the Collections invoice status to denote invoices that are bad debts (payment reversals). You can use this to track invoices that have received payment disputes or chargebacks.

Change Due Dates

Part of the Payment Reversals feature. This reverts Next Due Date Increments for the products and services in an invoice. The system considers them as due again, and, in cases where the date is in the past, overdue, which will trigger an automated suspension until repayment is made.

Enable Auto Cancellation

Select this to enable automatic cancellation of overdue invoices after a specific number of days. This setting automates cancellation of old, overdue invoices in the Unpaid status each time that the system cron runs.

• This setting will not cancel any overdue invoices that have partial payment or applied credit, regardless of the invoice's age.
• Invoice cancellation does not explicitly trigger additional actions. However, depending on your automation settings, additional automation may occur due to cancelled invoices.
• When the system cron cancels the applicable invoices, it will add a note to the invoice to indicate closure due to automatic cancellation.

You can view the overdue unpaid invoices that the system cancelled during the last daily task run under Overdue Invoice Cancellation at Configuration () > System Settings > Automation Status.

Days Overdue

If you enabled Enable Auto Cancellation, enter the number of days an invoice can remain overdue before the system cron job cancels it.

Payment Capture Settings

Use these settings to determine how to charge your customer's pay method when you use a merchant gateway to handle credit card and other payments.

Process Days Before Due

This specifies the number of days before the due date that you wish to capture. For example, setting this to 1 would attempt to charge the card for the first time one day before the invoice due date.

Attempt Only Once

By default, the system will attempt to capture payment for unpaid invoices daily until it succeeds. When you enable this option, WHMCS will only attempt to charge the customer’s card once. If it fails, it will not try again until the client or an admin makes a manual payment attempt.

Retry Every Week For

When you enable this, WHMCS will attempt to charge the card every Seven days from the expected capture attempt date for this number of weeks. For example, if an invoice's Next Due Date value is on the 14th and you set this setting to 2 and Process Days Before Due to 1, the system will attempt the first payment capture on the 13th. Then, it will retry payment on the 20th and 27th if the invoice status is not Paid.

You can also set this setting to 0 to disable the weekly retries, causing the system to attempt to charge the card every day until it succeeds or the invoice status changes to Cancelled

CC Expiry Notices Date

This is the day of the month on which the system will send reminder emails to active clients with cards that expire by the end of the month, asking them to update their records. On the 1st of the month, WHMCS will remove any credit cards with an expiration date before that day's date.

We recommend a low value, such as 1, to give clients as much notice as possible to update their card details. For example:

Scenario
Card Expiry Date: March 2020
CC Expiry Noticed Date: 1

Timeline of Events
Reminder email sent: 1st March 2020
Card removed from WHMCS: 1st April 2020

Do Not Remove CC on Expiry

When you enable this option, the client's credit card information will remain on file after its expiration date. When you disable this, the system will remove the credit card details using the setting you specified for CC Expiry Notices Date.

Currency Auto Update Settings

Use these settings for the multi-currency system.

Exchange Rates

When you enable this setting, WHMCS will connect with the European Central Bank and obtain the latest exchange rates. This will ensure your currency conversion functions are always using an accurate rate. For more information, see the list of supported currencies.

Product Prices

When you enable this setting, the system will automatically update your prices according to the exchange rates. For example, if you have a product that costs $1 in your default base currency (USD) and the exchange rate is 0.6 for a second currency (GBP), the product’s price would automatically update to £0.6. Tomorrow, if the exchange rate changed to 0.7, a $1 product would change to £0.7.

Domain Reminder Settings

You can configure WHMCS to send Domain Renewal Notices before and after a domain has expired and, in WHMCS 8.2, choose whether to send renewal notices for free domains bundled with a product or service.

For more information on this functionality, see Domain Renewal Notices and Free Domains.

Renewal Notices

You can send a maximum of five reminders.

To configure these settings, for each renewal notice:

1. Enter the number of days for that notice. If you set any field to 0 it will disable that email.
2. Select whether to send the reminder that many days before or after the renewal date.

Free Domain Reminders

In WHMCS 8.2 and later, choose whether to send renewal reminders for free domains associated with a paid product or service. This setting defaults to disabled for existing installations upgrading to WHMCS 8.2 and to enabled for new installations of WHMCS 8.2 and higher.

For more information, see Free Domains.

Domain Sync Settings

Domain Sync Enabled

Enable this setting for the domain date and status synchronisation function.

Sync Next Due Date

Use this setting to choose whether to sync the Next Due Date to the Expiry Date, and, if you wish, how many days in advance of it.

Domain Sync Notify Only

If you enable this, the domain sync script won't make any changes. It will only notify admins of the changes it would have made. This is useful for debugging.

Domain Expiry Sync Frequency

A value of 0 will check the domain expiration dates every four hours. Use this setting to set a different frequency. The lowest frequency setting, 1, will check every hour.

Pending Transfer Sync Frequency

A value of 0 will check the domains in Pending Transfer status every four hours. Use this setting to set a different frequency. The lowest frequency setting, 1, will check every hour.

Support Ticket Settings

Close Inactive Tickets

After this amount of time has passed, the system will close any tickets that meet both of the following criteria:

• The ticket's status is either answered or customer reply.
• There have been no new replies from staff or the customer.

The system will also send an email to the customer.

Tickets in on hold and in progress status are exempt from auto-closure. Closure takes place when the daily cron job runs.

Prune Ticket Attachments

When this setting is enabled, ticket attachments will be automatically deleted after the selected amount of time of inactivity following the closure of a ticket. This can be set between 1 and 24 months.

For more information on this functionality, see the Ticket Attachment Pruning documentation.

Data Retention Settings

Automatically Delete Inactive Clients

This setting allows you to configure client records to be automatically deleted after a given number of months with no invoice or transaction history. The length of time you must retain data is often governed by the laws and regulations of your local jurisdiction. Most jurisdictions agree that you should only keep personal data for as long as is necessary.

To enable this setting, select After no invoice payment has occurred for the inactive or closed client in the following number of months and specify a number of months that is greater than 0.

This setting is disabled by default.

This setting causes the system to perform the Data Retention Pruning task each day. This will delete client records that meet the following criteria:

• A status of Inactive or Closed.
• No paid invoices within the specified number of months.
• No entered or applied transactions within the specified number of months.
• If the client is an affiliate, a commission balance of 0 or no referrals within the specified retention period.

Delete associated users if the user(s) are not associated with any other client account

Optionally, you can set this to YES to cause the Data Retention Pruning task to also delete users who are only associated with this client.

Miscellaneous

Cancellation Requests

When you enable the Show Cancellation Link option, enabling this setting will automatically terminate the client’s package on the termination date.

For more information, see Cancellation Requests.

Update Usage Statistics

Enabling this option will display disk and bandwidth usage statistics from the hosting control panel (if it is supported) inside the WHMCS admin and client areas. It will update them on a daily basis.

Client Status Update

The following applies to the client status dropdown found in the client account Profile tab. WHMCS automatically sets clients older than 2 days, with no active products or services to Inactive status. This helps you to distinguish and filter clients effectively. However, you can stop WHMCS from doing this by changing this setting. More information on this feature is available in Client Management.

Disabled — The system won't change the status of a client automatically.

Change client status based on active/inactive products — If a client was created more than 2 days ago, has no active or suspended services, domains, addons, or billable items, the system will automatically set their account to Inactive status the next time that the cron job runs.

Change client status based on active/inactive products and not logged in for longer than 3 months — In addition to the above option, the system will only set a client's account to inactive when their last login date was over 3 months ago.

Module Log Pruning

Enabling this option allows you to choose the number of days of module log entries to retain. The system prunes the module log daily during the execution of the cron.

For more information refer to the Data Retention Policy Automation page.

Miscellaneous

Cancellation Requests

When the Show Cancellation Link option is enabled, ticking this setting will automatically terminate the client’s package when the termination date is reached.

Update Usage Statistics

Enabling this option will display disk & bandwidth usage statistics from the hosting control panel (where supported) inside the WHMCS admin and client areas and update them on a daily basis.

Client Status Update

WHMCS automatically sets clients with no active products/services to Inactive status, this helps you to distinguish and filter clients effectively. However you can stop WHMCS from doing this by changing this setting. More information on this feature is available in Client Management.

Disabled - The status of a client will not be changed automatically

Change client status based on active/inactive products - If a client has no active or suspended products/services then their account will automatically be set to Inactive status when the cron job next runs.

Change client status based on active/inactive products and not logged in for longer than 3 months - In addition to the above option, a client's account will only be set to inactive when their last login date was over 3 months ago.