Difference between revisions of "Support Tab"
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===Allowed File Attachment Types=== | ===Allowed File Attachment Types=== | ||
| − | Specify the file types that customers are permitted to attach to support tickets. For example .jpg,.gif,.jpeg,.png | + | Specify the file types that customers are permitted to attach to support tickets. For example .jpg,.gif,.jpeg,.png<br /> |
| + | It is not possible to accept .php attachments for security reasons as this could potentially allow someone to upload a malicious script to your server. | ||
===Network Issues Require Login=== | ===Network Issues Require Login=== | ||
When enabled, only customers who are logged in will be able to view the network issues pages. | When enabled, only customers who are logged in will be able to view the network issues pages. | ||
Revision as of 11:50, 9 November 2010
For information regarding the support centre in WHMCS refer to this page.
Contents
Support Module
If a third party support system is installed, select it here.
Ticket Reply List Order
Choose the order support ticket messages are displayed.
Client Tickets Require Login
Enabling this will prompt all users to login before they can view a support ticket. Will prevent unregistered users from viewing their tickets and restrict them to using email.
Knowledgebase Suggestions
Enabling will display the title and first line of articles from your knowledgebase relevant to the support ticket message a customer is typing. It is displayed between the ticket body and the submit button. You must have several articles in your KB before this feature will function.
Support Ticket Rating
A star-rating system will appear below each staff reply when enabled. Customers can rate the responses on a scale of 1-5 and a report is available with the results.
Disable Reply Email Logging
When ticked, ticket responses will not be recorded in the email log. This saves some disk space in the database as it is already logged in the ticket itself.
Allowed File Attachment Types
Specify the file types that customers are permitted to attach to support tickets. For example .jpg,.gif,.jpeg,.png
It is not possible to accept .php attachments for security reasons as this could potentially allow someone to upload a malicious script to your server.
Network Issues Require Login
When enabled, only customers who are logged in will be able to view the network issues pages.