View source for User Identity Verification

With user identity verification, your customers are required to supply identifying documents through the Client Area. Their verification status will display throughout the WHMCS Admin Area.
 
WHMCS can initiate this automatically after a failed fraud protection check or you can initiate it manually. It helps to streamline the process of managing fraudulent orders.
 
<div class="docs-alert-info">
<span class="title">WHMCS 8.2</span><br />
We added user identity verification support through a third-party service, Validation.com, in WHMCS 8.2. WHMCS stores whether the identity was successfully verified while Validation.com's service supplies you with the options for performing that verification.
 
For more information about how Validation.com stores and processes data, see [https://validation.com/data-processing-agreement/|Validation.com's Data Processing Agreement].
</div>
 
==Activating User Identity Verification==
 
To activate user identity verification, navigate to '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > Fraud Protection''', click '''Activate''', and then click '''Configure'''. When you do this for the first time, you will need to create a [https://www.validation.com Validation.com] account that includes API access. You can choose between several account types.
 
WHMCS will automatically receive your '''API Key''' and '''API Secret'''. Then, you can configure two settings: 
 
* Set '''Verification Features''' to '''ON''' to enable all user identity verification features in WHMCS. Setting this to '''OFF''' disables all user identity verification features.
* Set '''Automatic Requests''' to '''ON''' to automatically initiate verification requests for orders that your chosen fraud protection service marks as fraudulent. If you set this to '''OFF''', you must initiate validation requests manually.

==Using User Identity Verification==
 
In WHMCS 8.2 and later, orders are associated with the ''specific'' user account that placed the order through the WHMCS Client Area. If the order was placed through the Admin Area (and therefore by an admin), verification requests go to the account owner's user. For more information about users and accounts, see [Users and Accounts].
 
After activating user identity verification, you can manually request verification from a customer through two locations, which will also display the verification status:
 
* '''Orders > Manage Orders'''.
* Managing the associated user at '''Clients > Manage Users > Manage User'''.
 
Additionally, if you enable '''Automatic Requests''', WHMCS will automatically request identity confirmation for users when their orders are deemed to be high risk by your fraud protection module.
 
Users will see a notification at the top of the Client Area if the placed order requires verification. They can then securely submit their information (for example, a selfie and a photo of a driver's license) from within the Client Area.
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