GlobalSign SSL

From WHMCS Documentation

About this Module

This module automates SSL ordering and configuration with the GlobalSign platform. For more information, see the GlobalSign website.

Configuring a Product

To set up a GlobalSign SSL product:

  1. G o to Configuration () > System Settings > Products/Services or, prior to WHMCS 8.0, Setup > Products/Services.
  2. Create a new product with type Other and the name of the certificate you want to offer.
  3. Click Create.
  4. Configure the product.
    • Set Welcome Email to None.
    • Set Pricing to One Time.
    • In the Module Settings tab, choose Globalsignssl for Module. Enter your GlobalSign username and password and choose a certificate product code, base option, and validity period and your preferred automation action.
  5. Click Save Changes
  6. Whitelist your server IP address by contacting Globalsign support and asking for access to their API. If you do not do this, you will see a "This IP Address is not registered" error message.

Available Certificate Types

When you use this module, you have access to all of GlobalSign's SSL certificate types and both the Standard and Wildcard SSL options.

SSL Options

You can use either of the following options:

Standard SSL option is the default option type for all GlobalSign SSL.

  • GlobalSign issues Standard SSL Certificates to a single fully qualified domain name like www.globalsign.com.
  • Applications for domains that start with www will also work with the non-www version of the domain (for example, a certificate for https://www.globalsign.com will also work for https://globalsign.com).

Wildcard SSL option allows you to issue certificates to a wildcard domain like *.globalsign.com. The * character allows the certificate to be used to secure any subdomain on the domain.

  • For example, a certifiacte for *.globalsign.com could secure products.globalsign.com, webmail.globalsign.com, anything.globalsign.com).
  • Wildcard SSL will support an unlimited number of subdomains.
  • You can only use this option for AlphaSSL, DomainSSL, and OrganizationSSL.

SSL Types

You can use any of the following types if your chosen option supports them:

  • AlphaSSL — A low cost, entry level SSL certificate for hosting bundles and entry-level websites.
    • AlphaSSL is available for Standard or Wildcard SSL options with one to five-year validity periods.
    • AlphaSSL has automated email based verification and is issued instantly.
  • DomainSSL — DomainSSL is a higher-end branded GlobalSign SSL certificate with a clickable Secure Site Seal.
    • DomainSSL is available for Standard or Wildcard SSL options with one to five-year validity periods.
    • DomainSSL has automated email based verification and is issued instantly.
  • OrganizationSSL — OrganizationSSL is a traditionally vetted and a higher-end GlobalSign branded SSL certificate with a clickable Secure Site Seal.
    • OrganizationSSL is available for Standard or Wildcard SSL options with one to five-year validity periods.
    • Because OrganizationSSL is manually vetted, the issuance period is one to two business days.
  • ExtendedSSL — ExtendedSSL is an Extended Validation (EV) SSL certificate that conforms to the EV SSL guidelines and will activate the green address bar in all new browsers. It provides the highest trust levels available in SSL.
    • ExtendedSSL is only available for the Standard SSL option with one to two-year validity periods.
    • Because ExtendedSSL is manually vetted, the issuance period is one to three business days.

Test Mode

To enable test mode, check Test Mode in the module settings page of the product configuration.

You must have an active Test Mode account with GlobalSign. If you do not have a Test Account, contact your Account Manager to request Test Mode activation.

The Order Process

In WHMCS, SSL certificate orders use the following process:

  1. The customer orders and pays for the product using the regular order process. This does not configure the certificate.
  2. When the product is activated, the customer receives the SSL Certificate Configuration Required email template with a link to configure the certificate in the WHMCS Client Area.
  3. At the configuration page, the user supplies their server type, the CSR, the admin details to assign the certificate, and the email address to send the verification email to.
  4. The system delivers the certificate via email.

At no point in the process does your customer ever leave your WHMCS site. WHMCS handles everything automatically.

Troubleshooting

Error Code: -4001 - Login Failed

The login details in the product's Module Settings tab are incorrect. Update them with the current login details for your Globalsign account.

This module's Create function does not generate a username and password. The username and password will be blank in the client's profile's Products/Services tab.

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